We were expecting a 5 star hotel. We had to be moved due to a dirty room with stains all over the carpet, hair all over our shower, and a bed that was stiff as a brick. The wallpaper was falling off the walls in multiple areas. We had requested their Superior room, but they moved us to a standard right next to the elevators, which we could hear in our room. To move we were charged an extra $30 a night. The wifi was very slow, even after joining their rewards program for high speed internet. The room was listed at nearly $300 a night so we were expecting luxury. This was a 3 star room at best. The pictures were very deceiving. The service was wonderful aside from being put in the wrong room initially.