Accommodation near Botlierskop Private Game Reserve

Amazing staff that could not do enough for us

Lovely, clean apartment. Close to beach. Clear instructions for check in. Everything you need for a comfortable stay. Close to shops and restaurants. Allocated parking bay. BBQ, washing line. No load shedding,

It was absolutely amazing. The meal vouchers and access to the fun park (minigolf and pools) was a plus. The serenity and privacy was well received. Room cleaning daily and replenishment of coffee/teas and toiletries. Shops on your doorstep made for less driving around for necessities. 5 stars for cleanliness.

Really enjoyed my stay on The Santos Express train Royal coach. Very unique experience . Right next to the beach . Great outdoor space . Falling asleep to the sound of the sea and waking up to amazing view of the sea

Had a wonderful suite overlooking the ocean. Great property. Amazing location.

This is a very beautiful hotel and has amazing safari grounds. Rooms are beautiful, clean and inviting. Overall very expensive for what you get and has a lot of hidden fees on arrival. It is a shame that things such as breakfast or activities are not included or discounted with the significant cost of a room per night. We paid approximately AU$1500 per night and only received the hotel room. Even arrival drinks come at a cost. The experiences such as the safari tour and horse riding were excellent, and the staff members were fantastic. However, staff at the guest services and throughout the hotel facilities were not inviting and often ignored guests. Would think with the price paid and 5-star experience customer service would be better. When seated for dinner and breakfast you have a designated seated table for your room. If asked to sit in an alternative place staff members respond by stating "the viewing tables and window seating is for those guests who have paid more money and stay for longer". Understandable, however, due to the large period of time provided for breakfast and dinner perhaps guests could sit where seats are available. I would recommend doing the safari tour/alternative activities as a day trip only and not staying at the hotel. You can visit this hotel and have the same experiences - with much less of a cost.