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Every thing was goog

The staff were very helpful and amazing. We managed to get the last minute tickets to the Lindt chocolate factory. The coffee machine downstairs was too good with variety selection.

Staff was great, the room was clean but outdated. The hotel felt "tired" as if it used to be great but corners were cut to save money. For a hotel in such a beautiful location, it felt unremarkable. Nothing wrong but so much lost potential.

Great friendly staff, and close to train station

For room 404 - Large fan needed for room, in warm months, as even with temperature off, AC was too noisy at full level. Also for some reason the external window blinds opened right up to let the hot sun in and wouldn't drop down even when 🔽 button was kept pressed? USB ports were not working for my phone and mini fan to charge the batteries, on this visit. Pillows could have been a little plumper and firmer for a more comfortable sleep as 3/4 were quite flat. Excellent in all other respects and would stay again and recommend to others. Excellent hotel location, nestled in Swiss hillside. Transport right outside to the heart of Zurich city Regular taxis appearing to take customers to the airport. Exceptional service and so clean in hotel and everywhere you go. Bathroom facilities absolutely immaculate. I would have preferred breakfast at hotel to be a waiting on dining service, with menu on table and meet and greet hosting service on arrival to the restaurant, as the self service style was a little off putting for the price (30CHF). Super clean everywhere though. A small pantry close to reception provided refreshments and snacks whilst waiting. It would have been nice to have some complementary cooled Swiss bottled water in the room refrigerator in addition to this but excellent in all other respects. IKEA also 2 minute walk from hotel, really clean, clear layout, outstanding toilet facilities again and everywhere you go in Switzerland. Cannot fault it otherwise.

The staff at reception and the bar were excellent - very professional, polite and helpful. The breakfast was seriously disappointing and I would not pre-pay for it again. We were there for 4 breakfasts and mostly there 30 to 60 mins before the closing of the service, but we felt there was mainly scraps left to pick over. On Saturday 18 April, the food that should be hot was cold (because 2 of the "hot plates" were switched off) there weren't any eggs, beans, bread for toast or pancakes, all of the marmalade and jam jars were vitually empty. When I complained to the breakfast lady, her answer was that she was working alone (implying she was doing her best in a difficult situation). She then brought out some fried eggs from the back which had been cooked in advance and were also cold (and didn't switch on the hot plate, but it was too late anyway).