2/10 Terrible
eric
Travelled with family
2 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We frequently stay at your esteemed brand. In fact, tonight is our 3rd night of an ongoing trip. Yesterday’s two night stay in North Carolina was completely satisfying. I’m sorry, Manager Brian Malloy should be ashamed of himself. Without meaning to sound dramatic just walking down the halls of this alleged 2 years ago renovated site makes is creepy. Hall carpeting is extremely tired and worn out. Elevators are similarly in desperate need of attention. Laminate sheets peeling around the edges in each elevator. If I hadn’t towed my large boat trailer up here from North Carolina and not been as exhausted - I would have not checked in. What made this experience even worse was the fact that Kate (at the front desk) was indifferent to say the least and blamed the system for booking us into a double bedded suite when we committed to a king sized room. Please feel free to contact me and I will provide addition facts justifying my reaction and negative experience. No baths available for traveling wives to relax? I don’t get this place at all. Finally, the lack of security is downright scary … people enter the building after 9pm without any one at the front counter to screen them? Wow. Sorry, this location and substandard service is tarnishing your brand. Please give this location a meaningful makeover or shut it down.
eric
Stayed 1 night in Nov 2025