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Krystal Beach Acapulco

3.0 star property

Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
Property video
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Ocean View

Room

Standard Ocean View

7.8 out of 10
Good
(34 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(34 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Acapulco

With a stay at Krystal Beach Acapulco in Acapulco (Costera Acapulco), you'll be within a 5-minute drive of Papagayo Beach and La Quebrada Cliffs. .This beach resort is 0.1 mi (0.1 km) from Galerías Acapulco and 0.3 mi (0.5 km) from Parque Papagayo.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.1 km
  • Galerías Acapulco - 2 min walk - 0.2 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Rosmar - ‬3 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Krystal Beach Acapulco

Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 400 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a hot tub. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Aquamarina, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a 24-hour front desk and an elevator. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Cevichería - Onsite seafood restaurant. Open daily.
Beach Bar - Onsite bar. Open daily.
Lobby Bar - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • Lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 480 per person
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 310 out of 1003 reviews
Rating 8 - Good. 222 out of 1003 reviews
Rating 6 - Okay. 187 out of 1003 reviews
Rating 4 - Poor. 139 out of 1003 reviews
Rating 2 - Terrible. 145 out of 1003 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
People tend to reserve the beach chairs all day long and none of these are available for other groups when are needed. The hotel has very strict policies on not having their waitress serving on some specific areas of the beach (in front of the hotel)
Stayed 2 nights in Dec 2025

10/10 Excellent

Brooke

Stayed 7 nights in Dec 2025

2/10 Terrible

Salatiel

Travelled with family
Disliked: Amenities, property conditions & facilities
comida muy mala calidad/ el edificio en muy malas condiciones por el precio/ elevadores que no estan ceguros/ no se puede uno meter al mar por que esta al lado un desague de drenaje/ no los recomiendo
Stayed 2 nights in Nov 2025

6/10 Okay

Rodrigo Alfonso

Liked: Cleanliness, staff & service
Room was clean and big. Pool chairs not enough for the amount of people. We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors. A/C not cool enough. Very good location.
Stayed 2 nights in Nov 2025

8/10 Good

Matthew, Grandview

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025

6/10 Okay

FRANCISCO

There are not parking in the hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Aldo

Stayed 1 night in Nov 2025

4/10 Poor

Fernando

Travelled with family and small children
Disliked: Cleanliness, amenities
Rented 2 rooms one room had no safe, no iron, no coffee maker and the AC wasnt working and the elevators. The check out process is terrible and not well organized, even though they gave us an hour extension for check out, the lines were long. Also you can not pay at the hotel with an American card.
Stayed 2 nights in Nov 2025

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2025

2/10 Terrible

El

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just between 2 sewage dumps, the elevators didn't work most of the time, parking was a nightmare, waiting lines of more than 1 hour to get the car,the bathrooms smell like sewage, the food is cheap and the restaurant crowded, the swimming pools under the diet sunlight and small, full of people resembling dumplings in a pot. Worst experience in Acapulco so far
Stayed 2 nights in Aug 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Brenda

Business traveller
Disliked: Staff & service

No lo recomiendo para nada

El hotel está bonito y la mayoría de los trabajadores son excelentes, pero en la llegada la recepción terrible, mal servicio, mal bienvenida, mal trato.
Stayed 2 nights in Aug 2025

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for a short stay

Well you have to consider that they just got through to hurricanes two years ago, one of the major problems is the elevators they have four elevators but only two work half of the time and they're not fast elevators very slow, the rooms are in good condition except the air conditioners cool the room at night comfortably but in during the day no you needed a fan, the beach access was good and the pools are good and the waiter and waitress staff was excellent.
Stayed 5 nights in Jul 2025

2/10 Terrible

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

octavio

Stayed 2 nights in Jul 2025

6/10 Okay

Marvin

Stayed 2 nights in Jul 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2025

10/10 Excellent

Abril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

maribel parga, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great!
Stayed 3 nights in Jun 2025

6/10 Okay

ISRAEL

Stayed 4 nights in Jun 2025

10/10 Excellent

Janitzi, palmdale

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Janitzi, palmdale

Stayed 2 nights in Jun 2025

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.
Stayed 1 night in Jun 2025