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Hard Rock Hotel Tenerife

5.0 star property

Photo gallery for Hard Rock Hotel Tenerife

4 outdoor pools, pool umbrellas, pool loungers
Property video
Executive lounge
Rooftop terrace
Suite (Rock Suite Diamond)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Avenida Adeje, 300, Adeje, Santa Cruz de Tenerife, 38670
  • Place, Tenerife Beaches
    ‪5 min walk‬
  • Place, Las Galgas
    ‪7 min walk‬
  • Place, La Caleta National Park
    ‪16 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪31 min drive‬

Room options

View all photos for Deluxe Double Room Single Use (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Silver)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Silver)

9.2 out of 10
Wonderful
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Gold)

8.8 out of 10
Excellent
(41 reviews)
  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Platinum)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Studio Suite (Silver)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver)

8.6 out of 10
Excellent
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold)

9.8 out of 10
Exceptional
(8 reviews)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum)

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty)

9.4 out of 10
Exceptional
(3 reviews)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Silver) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver) - Family Friendly

9.2 out of 10
Wonderful
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold) - Family Friendly

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty) - Family Friendly

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Rock Royalty)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Rock Royalty)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room (Connecting Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Connecting Gold)

8.0 out of 10
Very good
(3 reviews)
  • Partial sea view
  • 70 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 2 Single Sofa Beds

View all photos for Studio Suite (Amplified)

Studio Suite (Amplified)

Studio Suite (Amplified)

9.0 out of 10
Wonderful
(6 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Gold)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Double Room Single Use (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Platinum)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Studio Suite Silver - Single Use

Premium bedding, minibar, in-room safe, desk

Studio Suite Silver - Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio Suite Gold - Single Use

Premium bedding, minibar, in-room safe, desk

Studio Suite Gold - Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Diamond)

Suite (Rock Suite Diamond)

Suite (Rock Suite Diamond)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Gold)

Suite (Rock Suite Gold)

Suite (Rock Suite Gold)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Adeje

Located in Adeje (Costa Adeje), Hard Rock Hotel Tenerife is within a 15-minute drive of Puerto Colon Marina and Siam Park. .This beach resort is 6.3 mi (10.1 km) from Fañabé Beach and 8.2 mi (13.2 km) from Torviscas Beach.
View more Resorts in AdejeOpens in a new window

What's nearby

  • Tenerife Beaches - 5 min walk - 0.5 km
  • El Pinque Beach - 5 min walk - 0.5 km
  • Las Galgas - 7 min walk - 0.6 km
  • Ajabo Beach - 17 min walk - 1.5 km
  • La Caleta National Park - 16 min drive - 3.8 km

Getting around

  • Tenerife South Airport (TFS) - 30 min drive

Restaurants

  • ‪Lobby Bar Hotel Riu Buenavista - ‬10 min walk
  • ‪Restaurant Yaiza - ‬11 min walk
  • ‪Yummy Contemporary Kitchen - ‬1 min walk
  • ‪The Beach Club - ‬1 min walk
  • ‪Meson Bistro - ‬9 min walk

About this property

Hard Rock Hotel Tenerife

Hard Rock Hotel Tenerife offers 624 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 624 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a waterslide, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Beach Club, one of the resort's 7 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Adeje? This resort has 5651 square feet (525 square meters) of space consisting of conference space and 7 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
The Beach Club - This restaurant is located by the pool.
Narumi - This poolside restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Montauk Steak House - Overlooking the pool, this steakhouse serves dinner only. Open daily.
3rd Half Sports Bar - This sports bar serves dinner only. Open daily.
Suena Chido - Taquería - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included
Dining availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Secured, covered parking on site (EUR 14 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • 3rd Half Sports Bar
  • Montauk Steak House
  • Narumi
  • Suena Chido - Taquería
  • The Beach Club

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,651 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The property will be renovating from June 8 2026 to July 8 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Covered self parking fee: EUR 14 per day
  • Pet fee: EUR 40 per pet, per night plus EUR 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a designated adults-only pool.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Hard Rock Hotel Tenerife Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1004 reviews
Rating 8 - Good. 227 out of 1004 reviews
Rating 6 - Okay. 105 out of 1004 reviews
Rating 4 - Poor. 30 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Norman Gerard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendliness, excellent variety of cuisine on a daily basis , spacious comfortable bed with quality linen . Great choice of pools and the entertainment was possibly the best we’ve experienced.
Stayed 7 nights in Jan 2026

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel. All restaurants are great. Staff are all superb and it’s just a top place.
Stayed 9 nights in Jan 2026

8/10 Good

NATALIE

Liked: Cleanliness, amenities, property conditions & facilities
Big hotel, funky rooms could do with a little touching up in places Don’t expect to get merry from the cocktails ..AL ones and the signature ones on the 16th floor Very clean, staff work hard Breakfast is carnage unless you time it right Not everything all inclusive, food ok
Stayed 5 nights in Jan 2026

10/10 Excellent

ellis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay overall, and the reception staff were always extremely helpful and approachable. We had a crisis with my wife breaking her arm, which extended our stay 4 days, but the hotel did absolutely everything they could to help. This is the hotel you want to be at in a crisis! :) Special thanks to Myriam and her team Highlights - Buffet food is excellent with a wide variety of fresh food (meats, salads, cheese, desserts etc). Not quite sure where any negative reviews come from on this. It might get repetitive if you’re just looking for pizza and chips! - General vibe around the hotel is great, a there are plenty of places to spend your time. We particularly liked lagoon pool. - Grounds are immaculately kept and are beautiful. - Nice walkable paths around Playa Paraiso coast - The drinks are excellent on the all inclusive. The wines/cava are good and the cocktails (alcoholic and non-alc) are definitely a step up from a lot of 5 star hotels. - Rooms are kept spotless and are modern in line with Hard Rock theme. - great panoramic view from the 16th bar. Drinks could probably be slightly less expensive for the signature cocktails. - catered for wife’s coeliac (gluten) condition and walked through all available. Improvements - sometimes music is a bit loud around pools, so difficult to relax, though this seemed to relax a bit later in the week. - Loads of sunbeds close to each other, but it’s a big hotel, so expected.
Stayed 7 nights in Jan 2026

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very attentive and helpful. Plenty of sunloungers to go around (even tho people reserve beds from 6:30am) pools are lovely and clean. We just retuned and the pools were heated which was great. Wide range of food which was perfect for everyone. My only negative was music is played constantly from breakfast at 8am until 11pm. Not just in the hotel but around all the pools. No quiet zones to relax but this is hard rock so this was expected.
Stayed 7 nights in Jan 2026

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
The room was lovely and spacious with amazing views
Stayed 7 nights in Jan 2026

10/10 Excellent

Sally Ann

Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere friendly staff and whole place spotless . Pools were great and rooftop sky bar out of this world 🙌🤩⭐️🎸
Stayed 7 nights in Jan 2026

8/10 Good

lisa

Stayed 7 nights in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Jan 2026

8/10 Good

Helle

Stayed 7 nights in Jan 2026

10/10 Excellent

gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was excellent management were very helpful in establishing the root cause of a booking problem. Only criticism was the in house prices of the bar & poolside drinks and sessions restaurant in the evening €45 each excluding drinks was very expensive considering the quality and variety of the food served
Stayed 4 nights in Nov 2025

8/10 Good

Lee

Stayed 4 nights in Jan 2026

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a complementary upgrade given as part of the hotels.com loyalty. Lots of subbeds at main pool and the lower beach pool. Overall a great stay!
Stayed 7 nights in Jan 2026

10/10 Excellent

Rachel

Y
Stayed 7 nights in Jan 2026

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities
Great room, great service, great main restaurant, great pools so overall an excellent rating. A slight negative. The other restaurants a let down. All menus and location mingled into one.
Stayed 5 nights in Jan 2026

10/10 Excellent

Opeoluwa Ayokunle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel had everything we wanted for our break and the room was great, with the hot tub included.
Stayed 4 nights in Dec 2025

6/10 Okay

Bella

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Positives: nice room and drinks at the beach bar. Negatives: Limited food option,I had to walk around several times to find something to eat.No special food for Christmas.No DJ by the pool at Christmas day.No special enterntainment. Room was cleaned twice in our 4 night stay.2nd clean I have requested twice on the app and eventually had to go to reception to aak for it.Even so bed sheets wasn't changed once.My husband had elbow bleed and was sleeping all 4 night on the blood stains.Room wasn't dusted - even glass bedside cabinets.Coffee pots and drinks were refilled once. Staff at the sessions restaurant.I was told off for seating at the empty table when no waiters were around ,making me feel embarrased like a naughty child.Plates were taken away couple of times even thought we didn't finish our meal.Another time there were no cuttlery at the table ,my husband went to the bar and asked for the forks and was rold off by the waiter that he doesn't know were the forks are.Husband asked again : how come yoi don't know aren't you working here? And reaponce was : I do work here ,but I don't give a f...ck - in those exact words. All those issues were raised with manager Diana ,who didn't want to help at all .She said that nobody else complaining ,which made us feel as liars.We seen people complaining at the reception several times during our stay.Embarrasing again ,as we just raised up someting needs attention amd improvement ,as service in the several parts of the hotel is afwul.
Stayed 4 nights in Dec 2025

10/10 Excellent

GO

Stayed 4 nights in Dec 2025

10/10 Excellent

Diane Valerie

Liked: Cleanliness, property conditions & facilities
The staff were excellent, so efficient, friendly and quick to respond.
Stayed 4 nights in Jan 2026

6/10 Okay

Cherrie

Travelled with partner
Liked: Cleanliness
Second time at the Hard Rock Tenerife. First time was back in 2018 with my then teenaged daughter on half board and this time with my partner on all inclusive. Two very different experiences. If going all inclusive you need to study the app like an easy exam. The restrictions, the times for à la carte, the 30% discounts and what you can drink on AI in one restaurant you may have to pay for in another. The one buffet restaurant has the same recycled food breakfast, lunch and dinner. Remember the À la carte restaurants are with a 30% discount or very lack lustre. It overall made the experience less enjoyable. I don’t normally book all inclusive as I like to explore and dine out but this short break over the festive was supposed to be chilled. Staff were ok. Can’t say anyone stood out or made the trip remarkable. The hotel was more on a revenue drive than service to its actual guests, which is a shame as I enjoyed it first time round but would not recommend unless it’s for the festive period or the events they host throughout the year. On the plus side the NYE party and the buffet was fantastic. If ever I was to return to a Hardrock Hotel I would do 1 overnight only to bring in the New Year.
Stayed 5 nights in Dec 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 7 nights in Dec 2025

10/10 Excellent

Jeanette, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good - lots of choice. Pool's really nice - only downside is people reserving loungers & not being there for over 2 hours - Hard Rock need to look at this.
Stayed 2 nights in Jan 2026

10/10 Excellent

shay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely staff were amazing
Stayed 7 nights in Dec 2025

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, amenities
The room was perfect with such a huge, comfy bed. Overall vibe in the hotel was great. The New Year's event, which was unexpected to us, was fantastic. A joy to stay:)
Stayed 2 nights in Dec 2025

6/10 Okay

Adrien

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Restaurant are not at a the level…
Stayed 5 nights in Dec 2025