4/10 Poor
Stephen
19 Oct 2025
Liked: Amenities
Disliked: Staff & service
Fairly poor experience. Room wasn’t ready at 2:40 for check in - had to wait 20 minutes.
Parking was misleading - we thought it was free as they told us to bring our parking ticket to check out, but they charged us for a park away from the property.
Hair in the spa bath, hair in the drain.
No one asked us how our stay was when we checked out. Nor if we were even happy - which we weren’t. Not a single plate or cutlery in our room - or champagne glasses.
Nice touches would have been to include a note saying which water was complimentary as we weren’t sure if it was. Bath salt or bubbles would have been nice for a spa room, which we had.
Elevator was broken and took forever to get an elevator when we checked in.
Nobody cared or smiled or offered us anything - would not stay here again.
Stephen
Stayed 1 night in Oct 2025


































