4/10 Poor
Brenda
Travelled with partner
7 May 2025
Disliked: Amenities, property conditions & facilities
It was a beautiful location with a lot of potential. The staff were friendly and helpful. Unfortunately it is poorly managed. We were there for 12 days and only had our room cleaned twice. Our room had no TV (as promised on their website) No fridge. Not even a couple bottles of water. When we asked about that the response was that we had booked a Standard room. We've stayed at multiple different resorts in Mexico and Dominican Republic and always had TV, fridge, coffeepot and bottled water. We always book standard or economy rooms.
First time they cleaned was our 4th day and they only did it because the night before we had a swarm of insects coming through a hole in the wall behind the bed! They did not offer us a different room. They sprayed the hole and put tape over it. Promised to do a deep clean the next day. Their definition of deep clean is obviously different from ours. I don't think they even mopped the floor.
A few days later I asked if we could get our room cleaned. The owner/manager gave me a curt nod and was unfriendly for the rest of our stay.
Very disappointed!
Brenda
Stayed 11 nights in Apr 2025