Extremely disappointing experience. The staff were rude, disrespectful, and openly insulting, showing no basic respect for guests. Communication was a major issue, as they could not speak English and relied entirely on a translation app, which led to further problems.
When we asked to speak with management, the supervisor refused to listen, accused us of lying without any investigation, and ignored our request to review the recorded conversations. This level of unprofessional behavior and lack of accountability is unacceptable. I do not recommend this hotel.