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El Carmen Hotel

3.0 star property

Photo gallery for El Carmen Hotel

Terrace/patio
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Reception
Hallway
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

View map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Place, Central Park
    ‪2 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Place, Casa Santo Domingo Museum
    ‪5 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the area

Antigua Guatemala

With a stay at El Carmen Hotel, you'll be centrally located in Antigua Guatemala, steps from Central Park and 3 minutes by foot from Antigua Guatemala Cathedral. .This hotel is 0.3 mi (0.5 km) from Casa Santo Domingo Museum and 0.2 mi (0.3 km) from Museo del Libro Antiguo.

What's nearby

  • Central Park - 2 min walk - 0.2 km
  • Santa Catalina Arch - 3 min walk - 0.3 km
  • Antigua Guatemala Cathedral - 3 min walk - 0.3 km
  • La Merced Church - 5 min walk - 0.4 km
  • Casa Santo Domingo Museum - 5 min walk - 0.4 km

Getting around

  • La Aurora Intl. Airport (GUA) - 72 min drive

Restaurants

  • ‪Doña Luisa Xicotencatl - ‬1 min walk
  • ‪La Cuevita De Los Urquizú - ‬3 min walk
  • ‪12 Onzas - ‬1 min walk
  • ‪Fat Cat Coffee House - ‬1 min walk
  • ‪saberico - ‬2 min walk

About this property

El Carmen Hotel

Hotel with free breakfast, steps from Central Park
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Make yourself at home in one of the 22 air-conditioned rooms featuring flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

Reviews

El Carmen Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 422 out of 675 reviews
Rating 8 - Good. 147 out of 675 reviews
Rating 6 - Okay. 75 out of 675 reviews
Rating 4 - Poor. 21 out of 675 reviews
Rating 2 - Terrible. 10 out of 675 reviews

Reviews

8/10 Good

Yaritza

Liked: Staff & service, property conditions & facilities
El desayuno súper bueno , el lobby bien bonito las habitaciones un poco antiguas . Camas cómodas.
Stayed 1 night in Aug 2025

10/10 Excellent

pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food options, bed comfort and internet access. Overall it was a great experience and I would highly recommend it to anyone.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kayla

Stayed 1 night in Aug 2025

10/10 Excellent

CEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
Wow muy recomendado, toda la estadia excelente.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Mirqueya

Travelled with family
Liked: Amenities, property conditions & facilities
Loved my stay at El Carmen. I went with 7 family members
Stayed 1 night in Aug 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great food choice, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with an older style setup that is still clean and for the price cant be beat. Staff was friendly and check in was easy and straight forward. I would be happy to stay here again
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel, San Juan

Stayed 3 nights in Jul 2025

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer servise , Great Breakfast and Clean Hotel , The only complaint we have is on the last day we had a noise guest next to our Room that was trying to start a fight with another guest on another room , Other than that we had a great time at this hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel Jose Sanchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always try to stay at El Carmen in Antigua it hasAmazing views from the rooftop, food was great, friendly staff. The prices are good and is in a good location. The hospitality 10/10.
Stayed 4 nights in Jul 2025

10/10 Excellent

Widnerline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very kind. I loved the food options in the morning, gave me a chance to try Guatemalan dishes as well as other regular favorites. The air conditioning broke during our stay but they were quick and efficient in fixing it by the time we came back to the room. The only issue with the rooms for me is they have very large windows that have very little shading to them so someone could pass by your room and see everything happening inside. There were blinds to cover the window but I was scared of someone being able to peek through. Otherwise, no other issues.
Stayed 5 nights in May 2025

6/10 Okay

Santos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is not wheelchair or elderly friendly. I traveled with my 78 year old mother who had knee surgery and cannot go up stairs easily. I had requested the hotel provide a downtstairs room. They said they had no 2 bed rooms only 3 beds available and it would be an additional $30 more a night. Instead of making the exception for an elderly guest they wanted to charge us more money. The rooftop is where meals are served and was told that they could take my mother’s breakfast to the room. I placed the order and it was NEVER delivered. The hotel is not senior citizen friendly. I was disappointed. Stay at a better hotel for the same price. The location is the only good thing. If you have elderly parents you will understand how frustrating this experience was. Shame on this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Selvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy cerca al parque y muy conveniente a restaurantes. El desalluno es excelente, y hay mucha variedad. El dormitorio esta en muy buenas condiciones y las camas muy comodas. Recomiendo este hotel, no se van a arepentir. Volveremos!
El letrero en la teraza
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredibly cozy and perfectly located for exploring Antigua on foot. I highly recommend it for anyone visiting the area. Breakfast is included, the restaurant is beautiful, and the food is absolutely delicious!
Stayed 3 nights in Jun 2025

10/10 Excellent

Walter

Stayed 2 nights in Jul 2025

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was completely satisfied with everything and everyone at the hotel. They’re always cleaning, the staff was very helpful and welcoming, and the hotel itself is accessible to many of the most popular landmarks. Would definitely stay here next time.
Stayed 2 nights in Jul 2025

8/10 Good

Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel, close to everything, great food.
Stayed 2 nights in Jul 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location and great staff. Hope to return soon.
Stayed 1 night in Jul 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. Everyone was friendly and very kind! We will definitely stay there again.
Their beautiful count yard.
View from their restaurant.
Stayed 5 nights in Jun 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, especially the rooftop restaurant. The location is great, central to everything. The room is enough for those who are not looking for all the bells and whistles, my need was a place to sleep. The staff was great and accommodating. My only cons are the free parking is a couple a blocks away, getting hot water and maintaining hot water was difficult, and in my room (first floor by the front desk, 101) I found a roach. I believe this isn't the norm.
Entrance
Room
Rooftop restaurant
Breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at El Carmen was lovely - the staff were friendly and the hotel is located close to everything we wanted to check out. They have a rooftop restaurant with a beautiful view, the parking is included, and we felt we were in a safe location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Beby

Stayed 1 night in Jul 2025

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was quaint with great customer service. Not fancy but serves the purpose close to everything!
Stayed 4 nights in Jun 2025