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El Carmen Hotel

3.0 star property

Photo gallery for El Carmen Hotel

Enjoy al fresco dining under a covered patio with city views.
Stunning residential building with a balcony featuring lush greenery and potted plants.
Relax in a spacious room with a large bed, wooden nightstand, and a vase of flowers.
Relax in a cozy space with a bar area, comfortable seating, and a warm ambiance.
Welcome to the reception area, featuring a simple design with a white wall, a framed painting, and a stone floor.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Casa Santo Domingo Museum
    ‪5 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪40 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Relax in comfort with a large bed, white linens, and a cozy throw blanket.

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Two single beds with white linens and green throw blankets, a bedside table and lamp, and a wall-mounted painting create a cozy atmosphere.

Standard Triple Room

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Relax in a traditional room with a stone archway above the bed, a flat-screen TV, and a comfortable seating area.

Family Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Relax in comfort with a neatly made bed, a bedside table, and a potted plant.

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Two single beds with white linens and throw blankets, complemented by bedside tables and lamps.

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Antigua Guatemala

With a stay at El Carmen Hotel, you'll be centrally located in Antigua Guatemala, steps from Central Park and 3 minutes by foot from Antigua Guatemala Cathedral. .This hotel is 0.3 mi (0.5 km) from Casa Santo Domingo Museum and 0.2 mi (0.3 km) from Museo del Libro Antiguo.

What's nearby

  • Central Park - 2 min walk - 0.2 km
  • Santa Catalina Arch - 3 min walk - 0.3 km
  • Las Capuchinas Convent - 3 min walk - 0.3 km
  • Antigua Guatemala Cathedral - 3 min walk - 0.3 km
  • Casa Santo Domingo Museum - 5 min walk - 0.4 km

Getting around

  • La Aurora Intl. Airport (GUA) - 72 min drive

Restaurants

  • ‪Starbucks Antigua - ‬4 min walk
  • ‪Lava Terrace Bar and Burgers - ‬3 min walk
  • ‪La Cuevita De Los Urquizú - ‬3 min walk
  • ‪La Escudilla - ‬3 min walk
  • ‪Fat Cat Coffee House - ‬1 min walk

About this property

El Carmen Hotel

Hotel with free breakfast, steps from Central Park
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Make yourself at home in one of the 22 air-conditioned rooms featuring flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 382 out of 622 reviews
Rating 8 - Good. 136 out of 622 reviews
Rating 6 - Okay. 73 out of 622 reviews
Rating 4 - Poor. 21 out of 622 reviews
Rating 2 - Terrible. 10 out of 622 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very clean, great service!
Stayed 2 nights in Apr 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 2 nights in Mar 2025

8/10 Good

Yesica Y.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos fueron amables.
Stayed 2 nights in Apr 2025

10/10 Excellent

April

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, helpful and accommodating. The rooms were spacious and clean. My experience overall was excellent.
Stayed 3 nights in Apr 2025

6/10 Okay

Brooke

Travelled with family
Liked: Cleanliness, staff & service

Ah, could be a better experience

The hotel ran an hour late to let us check in. That was a bit annoying. The hotel is charming but the rooms are extremely small. The beds are extremely comfortable. The only window view we had was of the small courtyard. It felt a bit claustrophobic. The tv in the room was hanging by a thread and ultimately required fixing by the hotel staff and my husband. It still did not work after all was said and done. The hotel's included breakfast was delicious. No complaints there. We treated ourselves to a couples massage and the masseuses were wonderful, however the spa room was right newr an open window from the main road in which you heard the motorcycles and street traffic throughout the massage. Definitely not as relaxing as one may like. The hotel staff tries to be accommodating but everything seems to be more complex then it needs to be. Such as requesting bottles of water...they need to run it by this person to get it from this person. Simple things! And finally, there is an elderly man who lives near by but has adopted this hotel as his own hang out. He likes to play music and his phone pretty loud in the mornings in the middle of the courtyard with no regard for the paying guests. The hotel shoudl really manage that situation better.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alex

Stayed 3 nights in Apr 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop view is beautiful and incredible. The hotel has cute decor perfect for picture opportunities. The staff members are all helpful and friendly. If you want to go out for the night, restaurants and bars are nearby and in walking distance.
Stayed 1 night in Mar 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was basic but fine. On an internal courtyard near to stair so the noise of other guests talking-when coming in during the evening/night was considerable. The rooftop restaurant is beautiful, with a clear view of all the volcanoes today. The “incluido” breakfast was excellent. Staff was helpful with arranging my shuttle to the lake. I will come back.
Stayed 1 night in Apr 2025

10/10 Excellent

matt

Stayed 1 night in Mar 2025

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. Beautiful, confortable and in an awesome location close to stores, restaurants and all kinds of amenities. The hotel restaurant is located in the rooftop and has an awesome view. The menu is extensive and the food is excellent. The staff was very courteous and helpful.
Stayed 5 nights in Mar 2025

10/10 Excellent

Serella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience as a solo traveler !
Stayed 4 nights in Mar 2025

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great central property. Walkable to so much central. Greated with cold hibiscus tea. Staff very friendly. Nice rooftop patio. Breakfast and drinks on patio so nice with view of volcanos. Our room had no windows looking out so that was different. Walls also very thin so could hear everything in the room next door. But this is typical in Antigua. Beds comfy. Great plush towels.
Stayed 2 nights in Mar 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The breakfast options in the morning were great. Walking distance to all the main attractions. The staff were very nice and friendly.
Stayed 2 nights in Mar 2025

8/10 Good

Journey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how clean this property was. It was beautiful inside. My only complaint was my room was directly across from the lobby, which made me feel like anything could be heard in my room.
Stayed 1 night in Mar 2025

10/10 Excellent

Adamary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Mar 2025

10/10 Excellent

Madheline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfortable place. Location is perfect, close to everything. The breakfast is 10/10.
Stayed 1 night in Mar 2025

10/10 Excellent

Alisa

Stayed 3 nights in Feb 2025

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone friendly
Stayed 3 nights in Feb 2025

8/10 Good

Donald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice small hotel about two blocks from the town square. Convenient to restaurants and shopping. Being in the centro area it is a bit noisy, especially the rooms that face the inner courtyard. Our friend had a room facing outward, and it didn’t have a window.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jensine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a solo traveler - staff was super friendly and accommodating! Super convenient to everything central in town, and waking up to breakfast on the roof was great as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay- we will be back!

My cousin and I spent just one night at El Carmen, and we wished we could have stayed longer. The beds were very comfortable, bathroom was newly renovated, and the rooftop restaurant was lovely. Everyone was very friendly and helpful. Highly recommend.
Stayed 1 night in Feb 2025