6/10 Okay
Jose
4 May 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel badly let down by head office penny pinching
on Thursday and our room 19 appeared clean.
Your reception staff are courteous and welcoming.
Amir couldn’t do enough to sort out the problem with the rooms.
Your cleaning staff are inadequate.
Not the staff themselves but your penny pinching policy dressed in environmental issues is not suitable for a hotel.
If I wanted to be an environmentalist I would live in a tent.
I requested extra towels twice and finally had to get them from reception.
Friday morning we were woken up by a man entering our bedroom, apologising that he was told we had checked out.
We then asked at 9.30 11.45 and 2.30 for the room to be cleaned and were told that it would be done at 5.30
In the end we had to move rooms to 24 because the hot water was not working.
On Friday evening we again requested clean towels
Again on Saturday midday and again at 2.30
The cleaning staff finally arrived at 5 but I was unwell and didn’t let them in.
The sheet on the bed was ripped and had holes in them
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Presumably you are also penny pinching on your maintenance.
You have a plumbing issue
Friday we moved rooms because of no hot water
On Saturday morning I reported that the sink was blocked and consequently had used the towels to mop up the water
The sink was cleared but the room was left in disarray with the dirty towels heaped in the corner.
Saturday night and Sunday we had to leave the bathroom door shut because the smell of foul drains.
The hotel is situated in the precise location we
Jose
Stayed 3 nights in Apr 2025