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Mercure Nagano Matsushiro Resort & Spa

4.0 star property

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

In-room safe, desk, iron/ironing board, free WiFi
Lobby
Reception
Classic Room, Japanese style, 4 Futon beds, Mountain view
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Place, Matsushiro Castle
    โ€ช11 min walkโ€ฌ
  • Place, Former Matsushiro Literary and Military School
    โ€ช15 min walkโ€ฌ
  • Place, Matsushiro Underground Imperial Headquarters
    โ€ช4 min driveโ€ฌ

Room options

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    About the area

    Nagano

    With a stay at Mercure Nagano Matsushiro Resort & Spa in Nagano (Matsushiro), you'll be within a 5-minute drive of Matsushiro Castle and Former Matsushiro Literary and Military School. .This spa hotel is 3 mi (4.8 km) from Nagano Olympic Stadium and 5.6 mi (9.1 km) from Nagano Prefectural Museum of History.

    What's nearby

    • Matsushiro Castle - 11 min walk - 0.9 km
    • Sanada House - 14 min walk - 1.2 km
    • Former Matsushiro Literary and Military School - 15 min walk - 1.3 km
    • Yokota Family Residence - 17 min walk - 1.4 km
    • Matsushiro Underground Imperial Headquarters - 4 min drive - 2.1 km

    Getting around

    • Shinonoi Station - 18 min drive
    • Yudanaka Station - 27 min drive

    Restaurants

    • โ€ชใƒžใ‚ฏใƒ‰ใƒŠใƒซใƒ‰ - โ€ฌ4 min drive
    • โ€ชใƒ‰ใƒณใ‚ญใƒ›ใƒผใƒ† ็ฏ ใƒŽไบ•ใƒใ‚คใƒ‘ใ‚นๅบ— - โ€ฌ5 min drive
    • โ€ชใฏใพๅฏฟๅธ้•ท้‡Ž็ฏ ใƒŽไบ•ๅบ— - โ€ฌ4 min drive
    • โ€ชOYAKI FARM๏ผˆใŠใ‚„ใใƒ•ใ‚กใƒผใƒ ๏ผ‰BY ใ„ใ‚ใฏๅ ‚ - โ€ฌ2 min drive
    • โ€ชใ‚†ใงๅคช้ƒŽใƒปใ‚‚ใคๆฌก้ƒŽ ็ฏ ใƒŽไบ•ใƒใ‚คใƒ‘ใ‚นๅบ— - โ€ฌ6 min drive

    About this property

    Mercure Nagano Matsushiro Resort & Spa

    Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with safes and slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

    Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

    Recreational amenities at the hotel include a sauna.

    The recreational activities listed below are available either on site or nearby; fees may apply.

    Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

    Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

    Make yourself at home in one of the 345 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
    Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as hot springs and a sauna. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
    At Mercure Nagano Matsushiro Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
    Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
    Mercure Nagano Matsushiro Resort & Spa has a restaurant on site.
    ๅ››ๅญฃ - This buffet restaurant serves breakfast and dinner. Open daily.

    All-inclusive details

    All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

    Awards and affiliations

    This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • In-room WiFi speed: 50+ Mbps
    • Available in some public areas: Free WiFi

    Parking and transport

    • Electric car charging station on site
    • Free uncovered self parking on site
    • Limited on-site self parking
    • Wheelchair-accessible parking available

    Food and drink

    • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
    • A restaurant

    Restaurants on site

    • ๅ››ๅญฃ

    Things to do

    • Full-service spa
    • Hot springs
    • Sauna

    Family friendly

    • In-room refrigerator
    • Laundry facilities

    Conveniences

    • 24-hour front desk
    • Laundry facilities
    • Luggage storage
    • Safe at front desk
    • Vending machine

    Guest services

    • Dry cleaning/laundry service

    Full-service spa

    • Hot tub
    • Hot/mineral springs
    • Public indoor bath (no minerals)
    • Public outdoor mineral hot springs (onsen)
    • Sauna
    • Separate men/women areas in public bath
    • Spa open daily
    • Yukata (Japanese robes)

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Lift
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • Banquet hall
    • Built in 1996
    • Designated smoking areas (fines apply)

    Room amenities

    Bedroom

    • Bedsheets provided

    Bathroom

    • Bidet
    • Free toiletries
    • Hair dryer
    • Partially-open bathroom
    • Shower/bathtub combination
    • Slippers
    • Towels provided

    Entertainment

    • TV with satellite channels

    Food and drink

    • Refrigerator

    More

    • Air conditioning
    • Desk
    • Heating
    • Iron/ironing board on request
    • Phone
    • Safe

    Policies

    Check-in

    Check-in start time: 3 PM; Check-in end time: 1 AM

    Check-out

    Check-out before 11:00 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    This property doesn't offer after-hours check-in
    For any questions, please contact the property using the information on the booking confirmation
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals are welcome, and are exempt from fees)

    Children and extra beds

    Children are welcome
    Cribs (infant beds) are not available

    Payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100โ€“10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

    Optional extras

    • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards, debit cards, and cash
    Safety features at this property include a fire extinguisher
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    Additional fees may apply to children for items such as extra bedding and meals.

    We should mention

    The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
    Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
    This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

    Property is also known as

    Shinshu-matsushiro Royal
    Shinshu-matsushiro Royal Hotel
    Shinshu-matsushiro Royal Hotel Nagano
    Shinshu-matsushiro Royal Nagano
    Shinshu Matsushiro Royal Hotel
    Royal NAGANO
    Royal Hotel NAGANO
    Mercure Nagano Matsushiro &
    Mercure Nagano Matsushiro Resort Spa
    Mercure Nagano Matsushiro Resort & Spa Hotel
    Mercure Nagano Matsushiro Resort & Spa Nagano
    Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

    Mercure Nagano Matsushiro Resort & Spa Reviews

    Reviews

    8.0

    Very good

    Rating 10 - Excellent. 291 out of 722 reviews
    Rating 8 - Good. 239 out of 722 reviews
    Rating 6 - Okay. 116 out of 722 reviews
    Rating 4 - Poor. 44 out of 722 reviews
    Rating 2 - Terrible. 32 out of 722 reviews

    8.4/10

    Cleanliness

    8.0/10

    Staff & service

    7.8/10

    Amenities

    7.8/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    Dan

    Stayed 4 nights in Feb 2026

    10/10 Excellent

    Carlos Raรบl

    Travelled with group
    Liked: Cleanliness, staff & service, amenities
    The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, weโ€™ll return soon, no doubt.
    Stayed 2 nights in Feb 2026

    2/10 Terrible

    Jeffrey

    Disliked: Amenities
    First: the description of location was totally incorrect! It is no where near the train or town! It's a 30-40 minute shuttle ride each way! Second: Once they've lied about their location and you get there you find out that there's basically no where to get food except at the hotel. Where they will charge a whopping $50 for the dinner buffet (even if you just want a salad) and $35 for the breakfast buffet. 3. The Onsen was loud, the waterfall wasn't soothing at all. I would have NEVER booked this hotel if I had known it was this far out and nothing to do around it AND it was going to cost an arm and a leg to eat. Very Very disappointed, don't waste your time or money. Ended up leaving and booking a room for the last night in town at the Dormy Inn: fabulous place!
    Stayed 4 nights in Jan 2026

    8/10 Good

    Jennifer

    Liked: Cleanliness, amenities, property conditions & facilities
    Room was spacious and clean however the location is not convenient if you donโ€™t have a car as itโ€™s around 20mins from Nagano station. The hotel runs a free shuttle bus to the station which is good but the bus only runs about every 1.5h.
    Stayed 2 nights in Jan 2026

    8/10 Good

    Joo Heng Melvyn

    10/10 Excellent

    Ho Lei Catherine

    Liked: Cleanliness, amenities, property conditions & facilities
    Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality.
    Stayed 1 night in Jan 2026

    10/10 Excellent

    Zhi

    Travelled with group
    Liked: Cleanliness, amenities, property conditions & facilities
    The buffet, room , staffs and amenities were all awesome
    Stayed 3 nights in Jan 2026

    8/10 Good

    Daniel Berge

    Stayed 1 night in Jan 2026

    8/10 Good

    Mary

    Liked: Cleanliness, amenities, property conditions & facilities
    The room was spotless, the bath was clean and wonderful . The buffet was amazing ! Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times
    Stayed 1 night in Jan 2026

    10/10 Excellent

    tracy

    Stayed 3 nights in Jan 2026

    6/10 Okay

    SACHIE

    Stayed 1 night in Dec 2025

    2/10 Terrible

    Tsz Yan

    Disliked: Cleanliness, amenities, property conditions & facilities
    Old hotel , the heater makes the room is way too hot, unable to sleep, dinner buffet is overpriced compare to its quality, do not recommend
    Stayed 3 nights in Dec 2025

    4/10 Poor

    MOTOI

    Stayed 2 nights in Dec 2025

    10/10 Excellent

    Jim

    Liked: Cleanliness, amenities, property conditions & facilities
    Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
    Stayed 4 nights in Dec 2025

    10/10 Excellent

    Theresa

    Travelled with family, Travelled with family and small children
    Liked: Cleanliness, amenities
    The outdoor onsen is small
    Stayed 2 nights in Dec 2025

    2/10 Terrible

    Arturo

    Stayed 3 nights in Dec 2025

    10/10 Excellent

    WEILI, SINGAPORE

    Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
    Stayed 4 nights in Dec 2025

    4/10 Poor

    Jacquie

    Disliked: Cleanliness, amenities, property conditions & facilities
    A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - itโ€™s a 30 minute run into the city and the shuttle is great and such nice staff there.
    Stayed 3 nights in Dec 2025

    10/10 Excellent

    August

    Stayed 2 nights in Nov 2025

    4/10 Poor

    Shlomi Shlomo

    Business traveller, Travelled with group
    They get a low review from me, mostly because of the messy breakfast service. Rooms need urgent up-grade, sofa was filthy.
    Stayed 3 nights in Nov 2025

    10/10 Excellent

    Sirinyapon, Sandy

    Liked: Cleanliness, amenities, property conditions & facilities
    Very clean, very good. Breakfast is excellent.
    Stayed 3 nights in Nov 2025

    10/10 Excellent

    Alex

    Liked: Staff & service, property conditions & facilities
    Onsen was nice
    Stayed 2 nights in Nov 2025

    10/10 Excellent

    Nipa

    Stayed 1 night in Nov 2025

    8/10 Good

    Wai Kheong Mercury

    Stayed 1 night in Nov 2025

    10/10 Excellent

    Stephane

    Travelled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
    Stayed 3 nights in Nov 2025