Several things wrong with room on arrival, floors were dirty turned our white socks black, phone in room did not work, thought it was all inclusive but every restaurant required reservations and must make them on the app. Well the app did not work told me no available reservations for everyday we were there. You could eat at the buffet but for sanity purposes I am not able to eat buffets. On the website it stated Miller Lite was available, it is not. The staff were okay but not overly excited to help. Kind of acted annoyed when I asked for help. I have stayed at Riu Palace in Cancun and got excellent service. The pool was nice and clean, the drinks were okay, the Ocean is amazingly beautiful waters. I loved the beach and ocean! The balcony view from our room was great, the furniture on it could be better, was plastic chairs like you buy at a Walmart not high end like the price of the resort was.