The only reason I give this hotel any credit at all is because of Lamaro, the amazing buffet girls, Shanquell, and Eddy — they were the only people who showed us kindness and professionalism during our stay.
Unfortunately, Kenson and Denisha completely ruined my best friend’s birthday with their unprovoked rudeness. They were so mean that we actually got up and left the restaurant mid-dinner, which says a lot since we had originally chosen to eat at Riu Paradise Island instead of Atlantis because Lamaro made our previous night’s dinner so fun and memorable.
Thankfully, Lamaro and the buffet girls went out of their way to sing “Happy Birthday” to my friend the next day, but the damage was done. We felt so uncomfortable and disrespected that we would never return to this property.
To make things worse, our bags weren’t delivered for over an hour after check-in. We called three times and eventually had to go downstairs and get them ourselves.
We’ve stayed at other Riu resorts, including Riu Montego Bay, and the difference in food quality, service, and decor was shocking. Paradise Island was nowhere near that level — the service here truly needs improvement. Also the bathroom water smelled terrible. Like the water from the pipes including the shower, sink, etc smelled like fish or something rotten.