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Hilton Garden Inn Richmond Innsbrook

3.0 star property

Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Lobby
Lobby
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Hot tub
  • Pool

Explore the area

View map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for King

Flat-screen TV, pay films

King

8.6 out of 10
Excellent
(59 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay films

Room, 2 Queen Beds

8.2 out of 10
Very good
(14 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay films

Room, 2 Queen Beds, Hearing Accessible

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite

Flat-screen TV, pay films

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay films

Room, 1 King Bed, Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Glen Allen

When you stay at Hilton Garden Inn Richmond Innsbrook in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12 mi (19.3 km) from Virginia Commonwealth University and 12.6 mi (20.3 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 3 min drive - 3.8 km
  • Henrico Doctors' Hospital - 7 min drive - 8.2 km
  • University of Richmond - 10 min drive - 11.2 km
  • Lewis Ginter Botanical Garden - 12 min drive - 13.8 km
  • Virginia Commonwealth University - 15 min drive - 20.1 km

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Panera Bread - ‬10 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬8 min walk
  • ‪Silver Diner - ‬5 min walk
  • ‪Capital Ale House - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

Hotel in Glen Allen with a 24-hour fitness center and a 24-hour business center
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 155 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a ballroom.
Satisfy your appetite for dinner at Great American Grill, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 2080 square feet (193 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 506 out of 1020 reviews
Rating 8 - Good. 247 out of 1020 reviews
Rating 6 - Okay. 112 out of 1020 reviews
Rating 4 - Poor. 84 out of 1020 reviews
Rating 2 - Terrible. 71 out of 1020 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

wayne

Liked: Cleanliness, staff & service, amenities
Decent but not immaculate property, no AC in main lobby. Water damage and blower to dry rug constantly running by the elevator. One broken elevator, yellow tape. No explanation to patrons. Staff was cordial. Not a fan of Direct TV which goes out and loses signal during storm. TV channels limited. Need streaming choices like Residence Inn to use you own Amazon Prime Account would be nice. Overall good stay. Quiet.
Stayed 1 night in Jul 2025

4/10 Poor

Shawn

Stayed 2 nights in Jul 2025

10/10 Excellent

Landon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevators were damaged but otherwise very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Tynesha

Liked: Staff & service, property conditions & facilities, room comfort
My first room 501 was in perfect condition. Due to the thunderstorm, my power was flickering in my room, and my TV went out. The front desk said to give it 20 minutes, so I waited about an hour, and the TV was still not working. I requested a new room, she put me on the second floor room 208, and that room looked used and not very clean. Bed had stains, towels looked touched, counters weren't wiped, the coffee machine was dirty, toilet seat was up and slightly dirty. I requested 3rd or 4th floor but she was giving me 6th floor. She said the hotel was booked out but the parking lot didn't look booked out. She did give me extra sheets to change and a breakfast for the next day as my accommodation, because I asked for it due to the room condition. My stay was from July 19th-21st
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025

2/10 Terrible

Rodrick

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just horrible service my room wasn’t available until 45 minutes after I arrived from a long drive. When my wife and I tried to address our concerns to the general manager he literally ignored us. The elevators was out of order we had tiling our luggage up 3 flights of stairs no ice machine on our floor we had to go to the second floor just to get ice. Horrible service and building maintenance.
Stayed 1 night in Jul 2025

4/10 Poor

Joanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We’ve stayed here a few times before and have always been pleased, however this time the room was very musty smelling no circulation and very humid I tried everything to help it to no avail . floor felt wet to touch the fabrics chair had a huge stain on the arm… sink in the bathroom was slow draining so all the water would sit and slowly drain there was some kinda small brown spot on the wall behind the bathroom door… and then elevator were down so we had to walk 4 flights with luggage with my 74 year old mom… pool and hot tub was nice 1st night and last day in the morning there was a bubbly film floating all Over the top of the pool… like I said before previous visits were nice but this time I was not impressed next time I may just have to try another nearby hotel
Stayed 2 nights in Jul 2025

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Poor management

The worst experience for a Hilton property should be shut down
Stayed 1 night in Jul 2025

2/10 Terrible

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience
Stayed 2 nights in Jul 2025

2/10 Terrible

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible Stay

Management supposedly never there
Stayed 1 night in Jul 2025

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible Management

Hotel was in terrible condition with poor management
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2025

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed for it being a Hilton

It was a horrible experience I woke up the next morning to water running and all over the floor I called 6 times before anyone would answer. I asked for them to clean my room and the only thing they did was make my bed didn’t take the old towels or the trash out nothing. One of the elevators worked and that was it. I over heard a guest tell the front counter person and they person said well take the stairs and when I came around the corner to get there name they were gone. The gym was not impressive at all and smelled funny. If it wasn’t for hotels Being booked and so expensive I would’ve left.
Stayed 4 nights in Jul 2025

4/10 Poor

Karrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The
Stayed 1 night in Jul 2025

8/10 Good

Carlos Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Broken elevator. Parking fee that you apply without telling us ahead of time.
Stayed 2 nights in Jul 2025

4/10 Poor

Kiona

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
carpet bathroom was dirty
Stayed 1 night in Jun 2025

8/10 Good

Nicole

Stayed 1 night in Apr 2025

8/10 Good

Katy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Darlene

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right next to short pump shopping center. I enjoyed my 1 night stay will definitely book again.
Stayed 1 night in Jun 2025

10/10 Excellent

Tom

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Dorothy

Travelled with family
Liked: Property conditions & facilities
Exterior and lobbying were very nice, however the corridor on the 4th floor had large stairs on the carpeting and the woodwork was in bad shape. The rooms were clean and the beds were comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Jun 2025