6/10 Okay
Thomas
30 Jan 2026
Liked: Cleanliness
Disliked: Amenities
Terrible management. While the staff was very friendly, this hotel really failed. On multiple levels. They advertise many things as services you will get but they don't provide them. The worst of all was the fact that I requested an airport transfer from them- specifically as they asked- both in the Expedia app (twice) as a direct response to their question on whether I needed it, and I emailed both the info and reservation addresses of the hotel the day before to ask for my car transfer. There was no car transfer. I ended up getting an Uber. They advertise that you can't drink the water in the hotel, although you can in Athens as a rule, but they want to charge you three dollars per bottle instead of free bottles in the room which is normal at hotels. They give you four free capsules of Nespresso, and say from there after they are $1.50 each. These should also be free as they are in most hotels- including the Newel I stayed in last week. They advertise a happy hour. There was no happy hour. And they advertise a rooftop bar experience. But it was closed of course in the winter. The problem here is that they have very poor management that let's far too many staff go during the off-season and so the service is horrible. I'm only giving it three stars because I liked the people I did meet at the hotel- they were trying but they were understaffed and probably underpaid from what I could tell. It really only deserves two stars but I will give it three because of the people.
Thomas
Stayed 4 nights in Jan 2026