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Clean room,friendly attentive staff

Second stay in 8 months with family group for a big birthday celebration. A number of issues that caused anxiety and wasted time. A twin room booked but given double (eventually resolved after 3 separate attempts). Fridge requested for junior suite was a freezer and child’s medicine frozen. Brother had to search for pharmacy and get new prescription on Sunday morning (Mother’s Day). Booked area in foyer in advance for people joining us at the hotel to continue birthday celebrations. Mentioned again at check in. This hadn’t been done and I was getting frantic messages whilst finishing the 80th birthday dinner in a nearby restaurant. No recognition made by hotel of the 80th b/d. Often hotels will make some little gesture. We didn’t see much difference between superior river room and a standard room. Everything had run out at breakfast 9.45 on Monday so queues at every food item until eventually more (hot water, milk, bread, cooked food) started to appear piecemeal. Bar area and staff was good and staff very polite. But the number of issues during a two night stay (3 rooms) for a special birthday has prompted me to write these remarks.

The bathroom had drips of tea or coffee on the floor, the glasses in the bathroom had not been cleaned thoroughly and the floor had not been swept. The spoons for the tea /coffee facility had heavy staining, they needed a proper clean or once through the dishwasher. My wife and I straightened the bed, but there was no attempt to make the bed properly!

Gorgeous and so much fun. Came w/ my wife when visiting from Alaska.

Bed too soft

You could use a workout room with machines and free weights. Would attract the younger crowd Also suggestion about check in: ditch the auto check-in. This phase of is most important requires human connection especially when computer faults like it did with me and the room key