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I booked a room via Expedia and they gave the room away to someone else so I had to stayed in the car for the night. Terrible experience to say the least and no refund.

Fabulous location. Very clean

Safety and quality

I stayed at the Central Hawassa Hotel for 5 days in August and must admit that I was exceptionally disappointed. Rooms: While the room contained all the amenities one would except - many of them did not work. The safe cannot be opened, not all the power sockets work, the fridge did not work, etc. etc. etc. While the bedding was clean every day, the hotel does not have stock and I often got new linen that was still damp. Bathroom: My bathroom (and apparently every other one in the hotel by feedback from front desk staff) did not have a shower door/curtain. So every shower you took would flood the whole bathroom. Luckily the water pressure and temperature were extremely poor so every shower was short. Staff: The staff are extremely friendly and try their best. Additional staff training is, however, needed as they often lack professionalism. For example, staff entered my room while I was still getting ready for the day. After seeing me, they greeted and still tried to enter to room to start cleaning. General: The hotel is in need of urgent repair and cleaning. Many things are "patched" and in need of urgent repair. While I would be less pedantic under normal circumstances, the hotel rates itself as a 4 star hotel that sets expectations high (especially compared to another 4 star hotel in the city that is only marginally more expensive). Should the hotel rate itself as a 2 star hotel, it would be fitting and people would be less surprised when visiting.

Very dark inside the building. Needs more light. Furniture old. No major problems. Suitable for a short term stay (one or two nights)

We stayed 12 years ago and it nothing has been updated. A little disappointed. The staff was great. The bungalow, even though listed as having a king pullout sofa and a king bed, only had a king bed and 2 chairs. We had to pay $30 dollars extra to get another bed in the room.