8/10 Good
James W., London, UK
28 Apr 2019
Peaceful, great riverside location... but a couple of niggles
Overall, this appartment is good. Well placed on edge of town, accessible via public transport (we had no car) and great views of the river. The reception agent was brisk in his dealings with us, but overall OK on the welcome front.
From the outside, the appartment isn’t going to win any awards for architecture, but inside there’s everything you need albeit in a slightly dated decor. Bed comfy, filter coffee machine and great shower and nice balcony outdoor seating.
What was disappointing: the WiFi stopped working on our 1st evening, and the router is obviously next door so we couldn’t find it to try to reset it. We raised this with both the owner and his local agent by texts and messages via HomeAway, but our requests for help were simply ignored which was a real shame, as he’d been clear and communicative before. We both had work to do we’d chosen this appartment BECAUSE of its WiFi facilities... if the owner had no intention of helping remedy the situation at least an acknowledgement would have been nice as we understand you can’t always just ‘magic’ your WiFi to work. I felt let down and ignored, frankly... that he was happy to take our money but not prepared to help us out when there was an issue. I’m glad it wasn’t another vital service like the power or hot water that broke, as we’d have had to leave.
Lastly, a little file of info on local places to visit, eat, transport options would have been a nice touch.
James W.
Stayed 3 nights in Apr 2019
