Book Ban Houaysala hotels

Very abandoned and lacking any sense of service

Incredible place and an absolutely perfect experience. The Rosewood Luang Prabang represents the best hospitality with the warmth of the Lao personality. Located beside (astride??) a lovely waterfall, the Rosewood is a peaceful resort with an intimate feel. We especially recommend suite #2 for its peaceful location just by the waterfall. The restaurant on property serves high quality Lao specialties and international options. The warmth of the staff and attention of the general manager added to the qualiity of our stay. We also took advantage of the staff's advice/booking for local restaurants, which worked out perfectly as well. We travelled to this property with a group of friends, and each of us loved this place. Speaking of friends, the bar served cocktails inspired by local flavors and was a great place to gather before or after excursions in the area. We were glad for the location 10 minutes away from town, which really feels perfect. We enjoyed car service into town whenever we needed it. This experience has turned us into fans of the Rosewood brand, and we look forward to exploring more of their properties on future travels. Thank you, Rosewood Luang Prabang

I was extremely disappointed with this hotel - we checked out two days early. It is at best a 3 star hotel. Only stay if you get a cheap deal and don’t expect 5 star service or standards. The WiFi doesn’t work we had to use 5G We had to wake up the bar server twice, the first time Christmas songs were played (in March!!) and the second time it was silent and had absolutely no atmosphere. We paid extra for a riverside view to watch sunset, don’t bother - hoards to boats arrive outside the hotel and play Chinese karaoke, loudly - it certainly doesn’t make for a peaceful or romantic setting - I appreciate there is nothing the hotel can do about this. The rooms are very tired. Our flights flickered significantly when we turned on the water. They are also not that clean, there was significant dust on the headboard. There is construction work going on around the hotel that we were not told about upon booking. The pool is rented out to anyone for $6 inc beers, we didn’t use this but again doesn’t fit with an exclusive 5star feel. The speciality dining restaurant is shut. Staff service is haphazard, we had to have an argument with the ma on the gate who refused to let our taxi into the hotel and made us walk - again all very minor but not 5 star. We tried to check out quietly but was greeted by the Operations manager who wanted my feedback, which I provided, he agreed the hotel was not up to standard and agreed to email me, not unsurprisingly I haven’t received an email.

A lovely stay, a bit out of town but the regular shuttle service and views make up for it.

The room was great and the staff was excellent.

Fabulous stay. The room was huge, comfortable, clean, and bright. The river view from the balcony was magical - one doesn’t even need a river cruise as the views from the room and Hotel itself are so good! The staff are excellent - they’re very well trained, polite, friendly, and efficient. Staff went over and above on many occasions and made the stay very enjoyable for us. The hotel is 5 minutes away from the main town centre and the hotel offers a free shuttle all day long to pick & drop. My only suggestion is to improve the restaurant within the hotel. I ate lunch twice and was not impressed with the food quality. A top class hotel like this should have a high standard restaurant.