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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Rooftop pool
Mountain View King Suite
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(35 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(26 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be a 3-minute drive from Banff Lake Louise Tourism Bureau and 8 minutes from Fairmont Banff Springs Bowling Centre. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Upper Hot Springs.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and a restaurant
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1120 out of 1406 reviews
Rating 8 - Good. 185 out of 1406 reviews
Rating 6 - Okay. 68 out of 1406 reviews
Rating 4 - Poor. 17 out of 1406 reviews
Rating 2 - Terrible. 16 out of 1406 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere, the hot tubs were so nice.
Stayed 1 night in Oct 2025

10/10 Excellent

daria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Our stay at this hotel was absolutely wonderful! Check-in was super easy, and parking was free, which made everything very convenient. It was really simple to access our room. The room itself was spacious, warm, and cozy. We stayed on what’s technically the second floor, but it felt like a ground floor since our balcony opened to the back of the hotel — it was quiet and peaceful, perfect for relaxing. We had such a great rest! The shower had all local, eco-friendly shampoo and body wash, which I really appreciated. The room also had a kettle and a fridge, so I could enjoy my warm tea every day. The smart TV was a nice bonus too. The hotel has a beautiful hot tub and lounge area with one of the most incredible views I’ve ever seen. The restaurant downstairs was also amazing — we had an excellent breakfast there. The staff were super friendly and attentive, and everything about our stay was perfect. I’m really happy I chose this hotel and would absolutely stay here again!
Stayed 3 nights in Nov 2025

10/10 Excellent

adam

Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Stayed 5 nights in Oct 2025

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Elevator wasn’t working we had big luggage’s to take down to the parking lot, there’s no available staff to help out was ridiculous.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sharon

Stayed 2 nights in Oct 2025

8/10 Good

Shahbaaz Inder

Stayed 1 night in Oct 2025

10/10 Excellent

Stirling

Stayed 1 night in Oct 2025

8/10 Good

Haseen E

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was cozy and staff was very nice and accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Purna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of the best stays ever! Rooms were cleaned and spotless everyday. The hotel is beautiful, staff are wonderful and the hot pools/sauna were great. We will definitely come back here and recommend it to friends and family!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff were lovely. Really enjoyed the coffee/tea selection at check in.
Stayed 1 night in Sep 2025

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and the bed was comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Geoffrey, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amenities and staff. We ran into a bit of an issue but the manager fixed it up quickly and professionally. I would reccommend the Otter to anyone going to enjoy the amazing offerings of Banff
Stayed 3 nights in Oct 2025

10/10 Excellent

VALAYKUMAR, Edmonton

Stayed 2 nights in Oct 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Use of local products, ambiance, location, cleanliness.
Stayed 2 nights in Oct 2025

10/10 Excellent

David R

Stayed 5 nights in Oct 2025

10/10 Excellent

Dawnita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean newish property. Nice deck. Bit of a walk to get to downtown area but the hotel provides free bus passes if you do not want to walk or drive yourself. The hot tub pools are relaxing and have avvery nice seating area around them. Front desk staff was friendly and provided good information for our stay. We were offered $25 food credit but did not use it. Room was very nice. It was clean and bed was comfortable. Lots of hot water for our showers. Highly recommend this hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views
Stayed 4 nights in Oct 2025

10/10 Excellent

Samantha N

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean and the staff were super friendly
Stayed 4 nights in Oct 2025

10/10 Excellent

Christine

Stayed 1 night in Oct 2025

10/10 Excellent

Dennis

Stayed 3 nights in Oct 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect, all-in-all 10/10
Stayed 4 nights in Oct 2025

8/10 Good

Meg

Stayed 2 nights in Oct 2025

6/10 Okay

Mitch

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We didn't get mountain view although we were told we would (we saw a little bit of corner of a mountain if we stand all the way at end of our patio) This was very disappointing because we were looking forward to having full mountain view.
Stayed 2 nights in Oct 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities
Room and facilities are great. Some feedback for front desk: I asked why everyone seemed to have robes but our room didn’t have any. She said there was a robe shortage. It would have been nice if I she offered to get us some but did not. Not a big deal. Staff were great too
Stayed 2 nights in Oct 2025