See all properties
Save

Otter Hotel

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Rooftop pool
Lobby sitting area
Breakfast and dinner served
Luxury
4.0 star property
9.4

Exceptional

Upscale hotel near Banff Centre for Arts and Creativity

A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop pool
Hotel Canoe and Suites
Uptown District
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.8 out of 5, Exceptional, 2,484 reviews
The price is NZ$521
includes taxes & fees
6 May - 7 May
Hotel Canoe and Suites

About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 1 mi (1.7 km) from Banff Centre for Arts and Creativity.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1409 out of 1773 reviews
Rating 8 - Good. 233 out of 1773 reviews
Rating 6 - Okay. 91 out of 1773 reviews
Rating 4 - Poor. 23 out of 1773 reviews
Rating 2 - Terrible. 17 out of 1773 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
The staff were incredibly welcoming and knowledgeable, far exceeding our expectations. The hot pools and fireplace areas were fantastic, and the breakfast at the restaurant was delicious. A truly wonderful experience!
Stayed 1 night in Feb 2026

10/10 Excellent

gursharn

Stayed 1 night in Jan 2026

10/10 Excellent

Dmitri

Liked: Cleanliness, amenities, property conditions & facilities
Yes , great place
Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous and helpful. Like the location. Large bldg with some walkng around to get to our room.
Stayed 1 night in Feb 2026

6/10 Okay

Vu

Stayed 2 nights in Feb 2026

10/10 Excellent

Stanley Chi Tat

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic hotel with great amenities. The rooftop hot tub was great, beds were comfortable, and the coffee was also delicious. Would recommend staying here.
Stayed 1 night in Jan 2026

10/10 Excellent

Cherrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is perfect in this hotel but only one comment that doesn’t impress me… the housekeeper forgot to refill the body wash on our bathroom. Almost empty when we stayed
Stayed 1 night in Jan 2026

10/10 Excellent

ZACH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, amazing hot tub views, great food and location.
Stayed 2 nights in Jan 2026

6/10 Okay

Lori

Stayed 2 nights in Dec 2025

10/10 Excellent

Cole

Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Jan 2026

8/10 Good

George

The room and hot pools.
Stayed 1 night in Jan 2026

10/10 Excellent

Brianny Kapriel Duran

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel is incredible, the attention, the amenities, the location is all perfect, only the housekeeping staff should work more on their work with the stay over, I left a tip for a better service but they took the money and did not change the sheets (and the pillows were dirty) they only put them like that without checking, they did not refill soap or shampoo, but if it is not for the Houseman (I do not remember the name) but he is from London, he did an excellent job, very attentive, helpful, excellent recommendations about him and the hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were prompt, polite and helpful. The room was clean, bright with lots of storage and amenities. The coffee options were superb - and the daily order was excellent. The hotel restaurant was spectacular with exceptional food. While the hotel is a little far from downtown, transit was fast and quick should you not want to walk. All in all an amazing place to stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Baraa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience food is great
Stayed 1 night in Jan 2026

10/10 Excellent

chloe

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
An overall incredible hotel experience!! Big ol’ hot tubs with tons of space for several groups with insane mountain views! Coffee program was delightful. Special shout out to Dave who was an absolute pleasure checking us in and helping set our Banff trip off on such a positive note! Also, we read some reviews that made us concerned about the heating units in the room, but they really didn’t bother our group of 4 at all. We adjusted the angle of the fan and the noise didn’t wake us up at all. We all agreed we would love to come back to Banff and would 100% stay at the Otter Hotel again! Such a high end experience for a reasonable price!
Stayed 4 nights in Jan 2026

8/10 Good

Adam

Liked: Amenities, property conditions & facilities
Staff was helpful and pool was great, room was fine. Had to request more facial tissue and body wash. Broken tea kettle (fixed by a great staff member). For the price I would stay closer to Downtown Banff next time.
Stayed 1 night in Jan 2026

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Room was stunning, the hot tubs were fantastic, would come back in a heartbeat! Also totally loved the restaurant! We had a fantastic breakfast. 10/10 on everything!
Stayed 1 night in Jan 2026

6/10 Okay

Eitan

Stayed 4 nights in Jan 2026

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room, amenities and location are perfect! Check in and check out was easy.
Stayed 1 night in Jan 2026

10/10 Excellent

Travis

Clean rooms, staff were extremely helpfully met the owner super down to Earth wonderful guy. Hot pool was super relaxing!
Stayed 2 nights in Jan 2026

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Clean room Lots of amenities Good location Easy to get to town Great food
Stayed 1 night in Jan 2026

10/10 Excellent

Kristel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything we had asked the staff for they accommodated.
Stayed 1 night in Jan 2026

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All staff we encountered including housekeeping were friendly and helpful. The room and entire facility was clean and modern.
Stayed 2 nights in Jan 2026