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The Chester Grosvenor

5.0 star property

Photo gallery for The Chester Grosvenor

Exterior
2 restaurants, breakfast served
Suite
Executive Room
Front of property – evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View map
Eastgate Street, Chester, England, CH1 1LT
  • Place, Chester Cathedral
    ‪2 min walk‬
  • Place, Chester City Walls
    ‪6 min walk‬
  • Place, Chester Racecourse
    ‪10 min walk‬
  • Airport, Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

9.8 out of 10
Exceptional
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

9.4 out of 10
Exceptional
(46 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(55 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(29 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the area

Chester

A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. .This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Chester Cathedral - 2 min walk - 0.2 km
  • Chester City Walls - 6 min walk - 0.6 km
  • Chester Racecourse - 10 min walk - 0.9 km
  • University of Chester - 12 min walk - 1.1 km
  • Chester Zoo - 7 min drive - 4.4 km

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Greggs - ‬2 min walk
  • ‪Ristorante Sergio - ‬2 min walk
  • ‪Panda Mami - ‬4 min walk

About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants and a full-service spa
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 15 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night
Cribs (infant beds) are available for GBP 17.5 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

Reviews

The Chester Grosvenor Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 750 out of 1026 reviews
Rating 8 - Good. 181 out of 1026 reviews
Rating 6 - Okay. 63 out of 1026 reviews
Rating 4 - Poor. 19 out of 1026 reviews
Rating 2 - Terrible. 13 out of 1026 reviews

Reviews

6/10 Okay

Dawn

Liked: Staff & service

Disappointing

This is a very grand hotel. It looks amazing when you first arrive. However it’s not worth the high price to stay there. Upon looking closer it’s in serious need of an upgrade. The wallpaper and carpets are heavily stained throughout the hotel. Our room (338) was very dark, with a lack of lights and electric plug sockets. The bathroom was dirty. The grime on the bathroom door and round skirting boards was unpleasant. The shower over the bath was dangerous to use, it need some type of slip mat. The positives.. the location. You can’t get any more central than this. The beds are very comfy. Would I stay again, unfortunately not. I think £450 for two rooms for one night in a sub standard hotel is excessive and there are probably nicer places to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Cleanliness
Convenient location for Chester city centre. Continental breakfast was poor
Stayed 1 night in Jul 2025

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Upon arrival, the walk from the car park to reception is long, with worn and dirty corridor carpets and decor that shows signs of aging. The stairwell, however, with its beautiful chandelier, did offer a glimpse of grandeur. Reception was disappointing: while another couple was escorted to their room, we were simply handed a key and told to find our way to the 2nd floor, back up the stairs we’d just come from, to the furthest corner of the hotel. Additionally, they required a £100 refundable deposit, which felt unnecessary. The deluxe room didn’t meet 5-star expectations. While the bed was comfortable and the dressing area lovely, the carpet had noticeable drip stains, and the bathroom was in need of attention—broken marble around the sink, a loose toilet seat, and a very shallow bath. We had reserved a table at the Brasserie for a special celebration, intending to dress up for the occasion. However, when we arrived at 8 PM, we felt overdressed among diners in shorts and t-shirts. While comfort is important, we believe the hotel would benefit from a modest dress code—perhaps smart casual after 7 PM—ensuring a more cohesive atmosphere and better experience for guests. The main course was excellent—hot and flavorful—but the drink prices were excessive. I was also disappointed with my dessert: the strawberry pavlova, which contained just one strawberry.
Stayed 1 night in Jul 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
The rooms are desperately in need of updating and tha aircond
Stayed 2 nights in Jul 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pretty decent place. Staff service was excellent, but could use a few updates in the rooms (carpet, bathroom).
Stayed 1 night in Jul 2025

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jonathan, Banbury

Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay at Chester Grovernor Hotel. What a nice little town in England.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jun 2025

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to celebrate our wedding anniversary. I had booked a superior king bedroom but they had upgraded us to a suite which was so special, there was a card in the room congratulating us on our 16th anniversary. Such lovely touches to make the experience truly memorable. The bed was huge, comfortable and clean. The suite was spacious with a great view of the beautiful city of Chester. The breakfast was very tasty from the freshly squeezed orange juice to the home baked pastries. I would recommend the Chester Grosvenor to everyone and anyone, particularly if you are celebrating something and want a memorable experience. Thank you to all the staff for making our stay so enjoyable.
Stayed 1 night in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel I’ve ever stayed in.

I travel for work, and spend 60% of the year in hotel rooms. This has to be the best one yet.
Stayed 1 night in Jul 2025

6/10 Okay

Peter

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Peter

Disliked: Amenities
This hotel is in a great location however the hotel needs maintenance. The rooms need to be updated and the staff is in need of training. The service is subpar in comparison to other high end hotels.
Stayed 6 nights in Jul 2025

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with an excellent location but starting to show signs of age.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Brian

Not a fan of inter connecting rooms. Maybe ask reception in check in to avoid this.
Stayed 1 night in Jul 2025