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Batam Marriott Hotel Harbour Bay

5.0 star property

Photo gallery for Batam Marriott Hotel Harbour Bay

Exterior
Cocktail bar, ocean views, open daily
Exterior
Cocktail bar, ocean views, open daily
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Harbour Bay Downtown, Jalan Duyung, Kel Sungai Jodoh, Kec Batu Ampar, Batam, Batam Island, 29453
  • Place, Harbour Bay Ferry Terminal
    ‪5 min walk‬
  • Place, Grand Batam Mall
    ‪4 min drive‬
  • Place, Nagoya Hill Mall
    ‪4 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪30 min drive‬

Room options

View all photos for Club Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Garden view

Room, 1 King Bed, Balcony

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony

  • 46 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Room, 1 Bedroom

Presidential Room, 1 Bedroom

Presidential Room, 1 Bedroom

  • 168 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Batam

With a stay at Batam Marriott Hotel Harbour Bay in Batam, you'll be connected to a shopping center, just a 4-minute walk from Harbour Bay Ferry Terminal and a 4-minute drive from Nagoya Hill Mall. .This luxury hotel is 2.4 mi (3.9 km) from Grand Batam Mall and 5.3 mi (8.5 km) from Maha Vihara Duta Maitreya Temple.

What's nearby

  • Harbour Bay Ferry Terminal - 5 min walk - 0.5 km
  • Grand Batam Mall - 4 min drive - 3.4 km
  • Nagoya Hill Mall - 4 min drive - 2.3 km
  • Batam Centre Ferry Terminal - 16 min drive - 15.6 km
  • Batam Centre - 16 min drive - 15.6 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 37 min drive

Restaurants

  • ‪Morning Bakery - ‬2 min walk
  • ‪Paradise Garden Restaurant - ‬3 min walk
  • ‪Altitude Rooftop Bar & Lounge - ‬5 min walk
  • ‪Wey Wey Live Seafood - ‬3 min walk
  • ‪Harbour Bay Seafood Restaurant - ‬5 min walk

About this property

Batam Marriott Hotel Harbour Bay

Luxury Batam hotel connected to a shopping center, 4-minute walk to Harbour Bay Ferry Terminal
Batam Marriott Hotel Harbour Bay offers 216 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 55-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include massages and body treatments.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 216 air-conditioned rooms featuring iPod docking stations and minibars. 55-inch LED televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages and body treatments. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy international cuisine at Goji Kitchen+Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge during limited hours, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Goji Kitchen+Bar - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
Mill&Co - This café serves light fare only. Open daily.
Altitude - Overlooking the ocean, this cocktail bar specializes in Asian cuisine and serves light fare only. Open daily.
Jiang He - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM
  • Onsite parking available only on request
  • Parking on site (IDR 70,000 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 302,500 for adults and IDR 151,250 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Altitude
  • Goji Kitchen+Bar
  • Jiang He
  • Mill&Co

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body treatments
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2020
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 665500 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 302500 for adults and IDR 151250 for children
  • Airport shuttle fee: IDR 390000 per vehicle (one-way, maximum occupancy 0)
  • Self parking fee: IDR 70000 per day
  • Rollaway bed fee: IDR 665500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Batam Marriott Harbour Batam
Batam Marriott Hotel Harbour Bay Hotel
Batam Marriott Hotel Harbour Bay Batam
Batam Marriott Hotel Harbour Bay Hotel Batam

Batam Marriott Hotel Harbour Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 88 out of 116 reviews
Rating 8 - Good. 16 out of 116 reviews
Rating 6 - Okay. 7 out of 116 reviews
Rating 4 - Poor. 2 out of 116 reviews
Rating 2 - Terrible. 3 out of 116 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff is very hospitable- excellent
Stayed 2 nights in Sep 2025

8/10 Good

Swee Ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel connect to harbour bay so easy walk to hotel even if rain. Service officers at the counters in the check in lobby were pleasant . they allow early checkin and also allowed us later check out. The housekeeping team wrote message card and present us some complimentary hi tea cakes. Lounge area and bar have good views. Nothing much at lounge area during noon.Bed are comfortable.Overall a pleasant stay.
Room with 2 double beds and sofa
Oceanview outside room
Pool area
Stayed 1 night in Aug 2025

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 3-night stay at the Marriott Hotel Batam! The breakfast was absolutely fantastic—so many options and everything was fresh and delicious. The staff were extremely friendly and helpful, always greeting us with a smile and making us feel welcome. The location is also excellent, convenient and close to everything we needed. The price was not cheap, but affordable. Only two reasons I’m giving 4 out of 5 stars is because the room style felt a bit dated and the faulty keyless room entrance. They promised to send an engineer to fix the issue (we almost requested to re-program the card 3-4 times every day) but they didn’t —a refresh would make this place perfect. Still, overall a very enjoyable stay and would definitely come back!
Stayed 3 nights in Aug 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service from staff

Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us.
Stayed 1 night in Jul 2025

10/10 Excellent

y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Wati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Siew Chng Linda, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and staff. They are friendly and very helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

MARK

Awesome

Super
Stayed 1 night in Jul 2025

10/10 Excellent

Wilson, Yishun

Stayed 2 nights in Jun 2025

10/10 Excellent

HSING I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in the deluxe twin ocean view room. Very beautiful hotel . Would stay longer next round. Must swim in their pool. Infinity pool without the heavy price tag.
Stayed 1 night in Jun 2025

10/10 Excellent

Susiayanto Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Everything was great from the time you step in.although there are some hiccups, their service recovery was excellent!
Stayed 2 nights in Jun 2025

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Marriott at Harbour Bay to celebrate our wedding anniversary. The team went above and beyond by decorating our room beautifully and even surprised us with a complimentary cake. The thoughtful gestures made our celebration extra special. Truly appreciate the warm hospitality and excellent service—thank you for making our anniversary memorable! JJ
Stayed 1 night in Jun 2025

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff + welcome smile
Stayed 1 night in May 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early in the morning will hear the ferries. Served good breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Ashemul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Given its 5 star status lives up to expectation.
Stayed 2 nights in May 2025

10/10 Excellent

MICHIO

Liked: Cleanliness, property conditions & facilities
The room was clean, and the staff spoke to me casually. It was a very satisfying stay.
Stayed 2 nights in May 2025

2/10 Terrible

J

Disliked: Cleanliness
Dirty. Not clean properly. Food was bad.
Stayed 3 nights in Apr 2025

2/10 Terrible

Wee Leong

Travelled with partner
Disliked: Staff & service
I would like to bring a few points into concern. First of all, when I arrived at Marriott at 9.30 I was told to await for available room, and thus I had wanted to have some juice and pain Au chocolat at the illy cafe next to counter. Not only did they forget both of these orders, I had to stand up and walk over 2 times to ask for each (because they forgot both). I only have had 2 hours sleep at that point, it was frustrating to see others have their food and drinks while we waited for 30mins without anything. When I gotten into my room, I must admit that the room looks good and I need to rest after. I was awaken up by screaming kids by the pool who were so rowdy (with music playing) that it woke me up from my sleep. It’s been very upsetting as it went on for more than 1 hour. Even after I called the concerige they said they will ask the people to quiet down but I’m not even sure if they did anything as the noise kept going on. The concerige said, “the pool is close at 8pm as well.” But I felt it was not very appropriate to advise your guest to just live with the noise until 8pm as we are paying customers too. They did help changed our room after eventually, but while it was quieter, the room we got was smaller overall. I don’t really felt it was fair overall even thought we paid more for balcony but it didn’t felt like we had any choice on the matter. There’re much more but Expedia has comment limits.
Stayed 2 nights in Mar 2025

8/10 Good

Yvonne

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kartik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check and in service staff excelled but the restaurant staff specially the pool bar a d the roof top bar both need to up their game
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a Getaway

Our room was upgraded to the club room and it was a surprise! Love the room (just ask for a room away from the elevator, if possible). The roof top bar is must-go for sunset. Drinks were fabulous! We also went for the ESKA spa and suggest to book in advance to avoid disappointment. Will definitely come back again.
Stayed 1 night in Mar 2025

10/10 Excellent

Mervyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent short getaway

A good stay. First time here with my family and we took the sea view. Rooms are clean and spacious. Breakfast a good spread. Decent amount of nearby eateries and marts. Good location for a short getaway. Oh yes. Do visit the spa while here. Very shiok.
Stayed 2 nights in Mar 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent nothing else I can say. Special the fact that all staff greet you by your name gives it a special touch
Stayed 2 nights in Mar 2025

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a few great days here, staffs were very friendly and helpful. My wife celebrated her birthday and the staffs were enthusiastically making her stay wonderful and memorable. Good for a quiet getaway of relaxation and rest.
Stayed 2 nights in Jan 2025