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Grand Mercure Batam Centre

5.0 star property

Photo gallery for Grand Mercure Batam Centre

Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers
Deluxe Suite, 1 Double Bed, City View
Bar (on property)
Bar (on property)
Meeting facility

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking included
  • Air conditioning

Explore the area

View map
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461
  • Mega Mall
    ‪18 min walk‬
  • Batam Centre Ferry Terminal
    ‪18 min walk‬
  • Batam Centre
    ‪18 min walk‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪13 min drive‬

Room options

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

In-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, City View

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

City view

Superior Room, 1 King Bed, City View

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

In-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Single Beds, City View

  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Batam

In the heart of Batam, Grand Mercure Batam Centre is within a 5-minute drive of Batam Centre Ferry Terminal and Batam Centre. .This golf hotel is 1.4 mi (2.3 km) from Mega Mall and 3.6 mi (5.8 km) from Nagoya Hill Mall.

What's nearby

  • Mega Mall - 18 min walk - 1.6 km
  • Batam Centre Ferry Terminal - 18 min walk - 1.6 km
  • Batam Centre - 18 min walk - 1.6 km
  • Nagoya Hill Mall - 5 min drive - 4.5 km
  • Harbour Bay Ferry Terminal - 8 min drive - 7.1 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 22 min drive

Restaurants

  • ‪Love Seafood Restaurant - ‬6 min walk
  • ‪Kopitiam Mentari Batam Centre - ‬8 min walk
  • ‪Serenu Indonesian Taste - ‬7 min walk
  • ‪Kwetiaw Goreng 'Botak Cun' Medan - ‬10 min walk
  • ‪ta.ti.do Cofee Roasters - ‬9 min walk

About this property

Grand Mercure Batam Centre

Luxury hotel with a full-service spa and a fitness center
Grand Mercure Batam Centre offers 230 air-conditioned accommodations with safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 230 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary bottled water.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy international cuisine at Ambrosia All Day Dining, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Children aged 5 and younger eat free breakfast.
Ambrosia All Day Dining - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Celeste Cafe & Lounge - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Ambrosia All Day Dining
  • Celeste Cafe & Lounge

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station

Outdoors

  • Dock
  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for IDR 500000 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 500000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Batam Centre Batam
Grand Mercure Batam Centre Hotel
Grand Mercure Batam Centre BATAM
Grand Mercure Batam Centre Hotel BATAM

Grand Mercure Batam Centre Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 9 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Boon Cheong

Liked: Cleanliness, amenities, property conditions & facilities
Very well designed, customer orientated hotel.
Stayed 1 night in Jun 2025

8/10 Good

Priscilla

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident. The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
Stayed 2 nights in Jun 2025

10/10 Excellent

Moe

Stayed 3 nights in May 2025

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing brand nee stayed here from Canada and up to par with the brand
Stayed 1 night in May 2025

10/10 Excellent

Saaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 day young hotel.. brand new. Got it at promo price for a deluxe twin room. Will definitely come back for my next visit to Batam. Only thing didn't get to experience the massage and spa as they were short handed. Otherwise, everything is perfectly fine.
Stayed 1 night in May 2025