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Zel Punta Cana, All Suites - All inclusive

4.5 star property

Photo gallery for Zel Punta Cana, All Suites - All inclusive

Exterior
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas
3 bars/lounges, swim-up bar, poolside bar
Designer store

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Bavaro Beach
    ‪10 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Zel Two Bedroom Master Suite Swimup

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master Suite Swimup

9.4 out of 10
Exceptional
(3 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Suite

Zel Suite

Zel Suite

8.0 out of 10
Very good
(67 reviews)
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

  • 100 sq m
  • Sleeps 4

View all photos for Room Standard with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Room Standard with Garden View

  • 74 sq m
  • Sleeps 4

View all photos for Room Deluxe with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Double Suite Master With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master With Garden View

  • 175 sq m
  • Sleeps 6

View all photos for Double Suite Master With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master With Pool View

  • 175 sq m
  • Sleeps 6

View all photos for Zel Swimup Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master With Garden View

  • 100 sq m
  • Sleeps 1

View all photos for Suite Standard With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Standard With Garden View

  • 74 sq m
  • Sleeps 1

View all photos for Suite Master With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master With Pool View

  • 100 sq m
  • Sleeps 1

View all photos for Room Deluxe With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe With Pool View

  • 75 sq m
  • Sleeps 1

View all photos for Zel Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Master Suite

8.6 out of 10
Excellent
(26 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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Exterior
Majestic Elegance Punta Cana - All Inclusive
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  • Pool
  • Hot tub
  • Breakfast included
4.5 out of 5, Wonderful, 4,488 reviews
Majestic Elegance Punta Cana - All Inclusive

About the area

Punta Cana

With a stay at Zel Punta Cana, All Suites - All inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This golf property is 1.8 mi (2.9 km) from Los Corales Beach and 2.4 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 13 min walk - 1.2 km
  • Los Corales Beach - 16 min walk - 1.4 km
  • Cortecito Beach - 5 min drive - 2.7 km
  • Downtown Punta Cana - 8 min drive - 6.0 km
  • Bavaro Beach - 10 min drive - 4.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Seaside Grill - ‬6 min drive
  • ‪Drifters Lazy River Bar - ‬6 min drive
  • ‪Veranda - ‬17 min walk
  • ‪Oceana Restaurant - ‬1 min drive
  • ‪Lobby Bar - ‬10 min walk

About this property

Zel Punta Cana, All Suites - All inclusive

Luxury property with 4 restaurants and 2 outdoor pools
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 190 air-conditioned rooms featuring outdoor private hot tubs. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This Mediterranean property also features complimentary wireless internet access, a hair salon, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Volcan, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

Zel Punta Cana, All Suites - All inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 243 out of 370 reviews
Rating 8 - Good. 68 out of 370 reviews
Rating 6 - Okay. 31 out of 370 reviews
Rating 4 - Poor. 14 out of 370 reviews
Rating 2 - Terrible. 14 out of 370 reviews

Reviews

4/10 Poor

Carlos Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and comfortable! All of the villas were close to everything, it was very walkable. And there were plenty of food options to choose from each day. The food was great and the staff were very friendly and accommodating. I’d highly recommend this resort and we will definitely be back!
Stayed 3 nights in Jul 2025

8/10 Good

torstein ulrich

Travelled with family
Liked: Cleanliness, property conditions & facilities
The bartenders are nonexistent. There is no nightlife and it is a great place to get away if you want no noise.
Stayed 7 nights in Jul 2025

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 3 nights in Jul 2025

4/10 Poor

Monica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Resort needs alot of work when it comes to customer service. It toom us 3 hrs. To check in and we couldnt seem to get much help. You are assigned a concierge and we seen him the first 20 mins and never again. The food was not good..usually cold and there was not very many options. Resort was quiet and clean. Unfortunately, i would not visit this resort again.
Stayed 2 nights in Jul 2025

4/10 Poor

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had high hopes for our vacation at ZEL Punta Cana, but unfortunately, the experience didn’t live up to expectations. While the resort itself is visually stunning — the grounds are beautiful, and the rooms are modern, clean, and very well-designed — everything else fell short, especially for a place marketed as a luxury all-inclusive. The buffet food was consistently cold and unappetizing. Every meal we had there lacked flavor and freshness. It honestly felt like food was being left out too long without proper temperature control. To make matters worse, there was very little variety for children, which made mealtimes even more difficult for families. The drinks were also disappointing — most tasted extremely watered down. Whether at the pool, bar, or restaurant, the quality was not what you’d expect from a resort of this level. Our biggest issue was with the concierge service, or rather the complete lack of it. Our concierge never introduced himself, never reached out, and never followed up. As a result, we were unable to make any dinner reservations at the specialty restaurants. We were forced to leave the resort and pay for dinner 3 out of the 5 nights, costing us nearly $500 — a major inconvenience and an unexpected expense at an “all-inclusive” resort. We reported our concerns to the front desk and staff several times, but our complaints were never addressed. There was no follow-up, no solution, and no accountability. What’s worse is that, after speaking with other
Stayed 5 nights in Jul 2025

10/10 Excellent

anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at ZEL Punta Cana for our anniversary and had a truly beautiful experience. The resort is stunning—lush, tropical, clean, and filled with charming walking paths and photo-worthy spots. The rooms were spacious, spotless, and beautifully designed. It felt like a home away from home. The staff were warm and welcoming—special thanks to Eliezer (concierge), Rafelito, Angelisa (buffet hostess), Yajaira (the sweetest barista who made the best iced lattes), Mateo (full of beachside energy), and Rudy for amazing service. Their kindness made our trip unforgettable. The food was great overall. We loved the poolside and beach restaurants for lunch—so fresh and flavorful. The buffet offered yummy salads, pizza, and daily breakfast with omelets, fruit, and pastries. À la carte and hibachi dinners were delicious, and drinks from the bars were always well made. A few small hiccups like housekeeping delays and tech issues with QR menus didn’t take away from how much we enjoyed our time here. If you visit, come prepared with personal essentials just in case—pharmacy prices can be high. ZEL has such a cozy, boutique feel. We left feeling relaxed, cared for, and already planning our return.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and great food.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy hotel, staff is great its very zen. Wouldn’t recommend for families more relaxing for adults
Stayed 2 nights in Jul 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel that is better for adults than for a family.
Stayed 1 night in Jul 2025

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Zel Punta Cana. Staff, food and service was excellent.
Stayed 5 nights in Jul 2025

10/10 Excellent

Anetria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was good. Hotel is a must stay. No kids. However they changing over to that. The adults was still outside.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jairo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Facundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check-in needs to improve
Stayed 2 nights in Jul 2025

8/10 Good

Camila Papini

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Beautiful property and grounds. Decent food, better than other all-inclusive resorts we have visited. It was perfect for a weekend getaway. Cons: There is a strange system in place that involves an assigned “butler” who is supposed to handle everything for you. However, we had multiple issues that were not handled properly and there is no clear chain of command to have problems addressed. Some examples include our room not being ready by 3pm check-in time, dinner reservations not confirmed, room service not delivered. Most employees seemed eager to please but better training in customer service would be helpful.
Stayed 3 nights in Jul 2025

8/10 Good

latia

Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel is beautiful and looks just as pictured. The staff were so accommodating and kind. Food was good. Room was wonderful. Wished we could have gotten that swim up upgrade from Expedia, but they were out. Would def come again.
Patio
Beach club
Coffee shop
Courtyard
Stayed 4 nights in Jul 2025

6/10 Okay

Nuria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Joseph Frank

Travelled with family
Liked: Amenities, property conditions & facilities
Our family of four stayed at this hotel in the past when it was under different ownership. We saw many advertisements and thought we would give it a try. We had reserved a two bedroom swimup suite but when we arrived they said that they couldn't give us that kind of room until the next day. I mean, if you reserve this kind of room ahead of time it should be ready upon check in. So they gave us two rooms with one bedroom swim up suite that didn't connect. It was a little tough but we made it work. The next day housekeeping didn't come to the room so we had to ask for towels and our bed wasn't made. Everytime you asked for a hand towel they never had. The service at the breakfast and lunch buffet wasn't the best, you would have to ask repeatedly for water which seemed like a "big ask" sometimes. The food is mediocre at best. We would venture out to the beach during the mornings after breakfast and there was no help setting up chairs. We've been to so many resorts and they usually have someone to assist you in getting towels, chair setup, etc. The beach had a lot of seaweed too. The Beach restaurant was also mediocre. Service not good and food not good. The nighttime restaurants were ok but they had a better crew of people working them. All in all, our family tried to make the best of it. For the amount we paid for this trip we don't feel that we got what we wanted in a vacation. It's a beautiful resort (landscape wise) but sadly we won't be back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Tsvetomir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for quiet getaway. Great food, nice pool area, activities, great stuff. The beach is 10 min walking distance, cart transportation is available. Large suits with a lot of amenities.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hayley Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever!
Stayed 6 nights in Jul 2025

10/10 Excellent

Calin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very quiet and the workers very friendly the beach area beautiful only inconvenience was the lack of food choices and they have only 2 restaurants buffet is very small and every day same food the hotel layout is setup nice overall we had a good experience.
Stayed 7 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at Zel customer service was exceptional!
Stayed 3 nights in Jul 2025

10/10 Excellent

Melani Malisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025