4/10 Poor
Rui
Travelled with partner
4 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated, only has one elevator which has been out of order since December 2024. Only one staircase in use other one designated as an emergency staircase.
Renovations going on, so noisy during the day. Booked a family suite which is most expensive roomwas located on top 4th floor next to the only staircase in use. Therefore was noisy, staircase door slamming all day and all night. One positive we did like our room it was spacious and clean.
When we booked this room, there was no warning the property had no functioning elevator. Upon check in is when we found out and we had to carry our luggage to the fourth floor with no assistance. Front desk employee simply shrugged her shoulders. Didn’t even apologize for this inconvenience. We are in our late 50s and the constant up and down the stairs took a toll. We didn’t sign up for a stairclimber workout on this stay. Expedia and the hotel accommodated us on shortening our stay, with a full refund for the last night. Thank you.
Rui
Stayed 3 nights in May 2025