If I could give 0 stars I would. I booked a hotel in Bemidji Minnesota from 29Jul-31Jul. I knew I would not arrive the night of the 29th however, I was making a 19hr drive from Salt Lake City, Utah and wanted my room to be available to check in the next morning since I knew I would arrive before check-in hours. When I arrived around 10-1030 I was unable to check in because the Hotel Bemidji, which was booked through Expedia, marked me as a no-show and gave my room away without notification even though I checked in before their usual checkout hours and I was unable to get another room because they were completely booked. When speaking with the representative at the hotel, who had horrible customer service and acted as if I was an inconvenience, I was informed that only the manager could fix the issue and they wouldn’t be in until 1400. I, therefore, had to go to a different hotel and book a room. When I finally spoke to the manager, who also had horrible customer service, they said I’d have to talk to Expedia who does not accept cancellations even though I DID NOT CANCEL MY RESERVATION, the hotel did without warning or reason. It is one thing to cancel (knowing they’re still going to get paid a night for the reservation) but to be so unwilling to accept fault or resolve an issue is very unprofessional and I wouldn’t recommend this hotel, at least until it got better staff.