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Hotel Restaurant Goldener Schlüssel Bern

3.0 star property

Photo gallery for Hotel Restaurant Goldener Schlüssel Bern

Comfort Room | Terrace/patio
Property amenity
Front of property
Comfort Room
Balcony

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Laundry room

Explore the area

View map
Rathausgasse 72, Bern, BE, 3011
  • Place, Bern Town Hall
    ‪3 min walk‬
  • Place, Berner Munster
    ‪5 min walk‬
  • Place, Federal Palace
    ‪5 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 11 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.2 out of 10
Very good
(11 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

7.8 out of 10
Good
(6 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(8 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed OR 1 Single Bed

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

8.6 out of 10
Excellent
(8 reviews)
  • 10 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Economy Double Room

8.4 out of 10
Very good
(7 reviews)
  • 14 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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  • Free Wi-Fi
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includes taxes & fees
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About the area

Bern

A stay at Hotel Restaurant Goldener Schlüssel Bern places you in the heart of Bern, steps from Zahringerbrunnen and Bern Clock Tower. .This hotel is 0.1 mi (0.1 km) from Theater am Zytglogge and 0.1 mi (0.2 km) from Jackpot Spielcasino Bern.

What's nearby

  • Bern Town Hall - 3 min walk - 0.3 km
  • Berner Munster - 5 min walk - 0.4 km
  • Federal Palace - 5 min walk - 0.4 km
  • Kursaal Bern - 6 min walk - 0.6 km
  • Bern Rose Garden - 12 min walk - 1.1 km

Getting around

  • Bern (ZDJ-Bern Railway Station) - 9 min walk
  • Bern (BRN-Belp) - 26 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Adriano's Bar & Café - ‬2 min walk
  • ‪Cafe Des Pyrenees - ‬1 min walk
  • ‪The Beef Steakhouse & Bar - ‬1 min walk
  • ‪Restaurant Brasserie Anker - ‬2 min walk

About this property

Hotel Restaurant Goldener Schlüssel Bern

Hotel in Bern with free breakfast and a restaurant
Hotel Restaurant Goldener Schlüssel Bern offers 34 accommodations with safes and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Bern hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 34 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
At Hotel Restaurant Goldener Schlüssel Bern, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Onsite venue - restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CHF 22.50 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 22.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Restaurant Goldener Schlüssel
Hotel Restaurant Goldener Schlüssel Bern
Restaurant Goldener Schlüssel
Restaurant Goldener Schlüssel Bern
Hotel Restaurant Goldener Schlüssel Bern Bern
Hotel Restaurant Goldener Schlüssel Bern Hotel
Hotel Restaurant Goldener Schlüssel Bern Hotel Bern

Hotel Restaurant Goldener Schlüssel Bern Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 216 out of 638 reviews
Rating 8 - Good. 269 out of 638 reviews
Rating 6 - Okay. 111 out of 638 reviews
Rating 4 - Poor. 30 out of 638 reviews
Rating 2 - Terrible. 12 out of 638 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but very small…. Breakfast was good and staff very nice
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Stayed 3 nights in Sep 2025

6/10 Okay

Brian

Liked: Cleanliness, room comfort
Our room was surprisingly small, given the photos. We had to go out and buy our own non-dairy milk (and other breakfast provisions), which we then left in the hotel kitchen. The hotel never thought to recompense us for this.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of the Old City and only a ten minute walk from train station. Room was clean and staff accommodating. Nice breakfast.
Stayed 1 night in Sep 2025

6/10 Okay

minerva

Travelled with group
I recently stayed at this hotel and found a lot to like about the area. The location was excellent—very walkable, with plenty of shops and places to eat right nearby, which made it really convenient to explore and enjoy the surroundings. However, the hotel itself was a bit rundown and not as clean as I would have hoped. While it was a decent place in terms of convenience, the maintenance and cleanliness definitely left a bit to be desired.
Stayed 2 nights in Sep 2025

6/10 Okay

Douglas

Business traveller
Liked: Cleanliness, staff & service
Welcoming. Old hotel restaurant in the heart of the old city. Great location.
Stayed 1 night in Sep 2025

8/10 Good

John, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable bed. Odd washroom area. Ok breakfast. No hot food. Hard boiled eggs, cereal, bread, croissants, yogurt, fruit, etc etc. Ask to toast your bread as no toaster to use. No AC, so if hot out, will be a problem. It was very hot in our room upon arrival. They provide a fan but with the room key functioning for electricity, once you leave the room fan shuts off. It did eventually cool down as we were there in Sept but keep that in mind.
Stayed 2 nights in Sep 2025

8/10 Good

Jung

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

michella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jeannette Seifert

Stayed 3 nights in Aug 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Yun Ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! So central to everything in Bern. Staff were very helpful with all our requests and were happy to assist. Thanks for a great stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel in a great location! The service was tops!
Stayed 1 night in Jul 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, great location.

Rooms a little small, bathroom kind of like a cruise ship “pod,” but clean & good condition. Well located in Old Town. Lots of shops, dining, easy/walkable to local sights & transportation. Great location for access to day trips.
Stayed 3 nights in Jul 2025

6/10 Okay

Linda

Travelled with family
Liked: Staff & service, amenities
Loved the location & the shower! Also the staff is nice and friendly. Overall did not like the room, It is a small room and was hot. The windows we needed to open but it was on the first floor so everyone across could Look in. That was not convenient and uncomfortable. Sofa Chair was broken we couldn’t sit on it. Poor lighting only one switch for all or none. The bathroom has an etched glass you can see the shadow of the person showering so if you are with other family members it might be uncomfortable too. That obligated us to shower with the light off so our sillohoutte wouldn’t be seen. It was ok stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2025

6/10 Okay

Randall

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a street facing room. The weather was very, very hot and all they could offer was a fan that squeaked and couldn't offer a replacement. We were forced to sleep with the windows CLOSED because the club across the street was playing loud music all night, outdoors under the arcade, and the noise of the (amplified) music and the people was unbearable. We were forced to choose between the noise or sweltering. We chose to leave the next day rather than spend a second night like that. This is not the fault of the ownership or staff (except for the condition of the fan), but people need to understand the conditions here before they book. Definitely ask for a room not facing the street.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, right in the centre of a vibrant area of town, easy access to transport links. Great dining and drinking to property area. Awesome service by staff and breakfast included in stay, would recommend hotel to friends and would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Tula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, would recommend

Perfect location, very central. A few minutes walk from the bear pit and River Aare. About ten mins walk from the train station. Easy check in, comfy beds. The bathroom was a bit different but clean and usable. Simple breakfast with nice coffee. Great value and we enjoyed our stay.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
This was a decent hotel. Nothing fancy. It was clean and great for easy access to the city.
Stayed 1 night in Jun 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was so centralized.
Stayed 1 night in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included, this is both convenient & economical
Stayed 1 night in Jun 2025