4/10 Poor
Bojana R.
24 Feb 2026
Liked: Cleanliness
This is our second time staying in the same house on Big Bear. The first time, we were extremely satisfied, which is why we decided to return this year. Unfortunately, this year the experience was completely different.The heating system in the house broke down, and we were without heating during our stay. Technicians came several times to try to fix the issue, but even after five or six visits, the problem was never resolved. We were provided with portable heaters, but they were not sufficient to heat the entire house. In addition, the circuit breakers kept tripping, so we were cold throughout our winter vacation.Last year, the bathrooms were fully stocked with shampoo, conditioner, and shower gel in regular-size containers. This year, only small hotel-size toiletries were provided, even though we stayed for seven days, which meant we had to purchase additional items ourselves. These amenities were included and available last year.There was also no hair dryer in the house. I had to call to report this, and only then was a hair dryer delivered.We also had to clear the snow ourselves. There was a large amount of snow, even covering the car and the access road, and no snow-clearing service came. We had to shovel snow for three days, which resulted in all of us getting sick.Overall, this year we had a very poor experience, especially compared to our stay last year
Bojana R.
Stayed 7 nights in Feb 2026