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Four Points By Sheraton Bintan, Lagoi Bay

4.0 star property

Photo gallery for Four Points By Sheraton Bintan, Lagoi Bay

On the beach, white sand
Property video
Exterior
Lobby
Outdoor dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Explore the area

View map
Lagoi Bay Lot B-12, Bintan, Riau Islands, 29155
  • Plaza Lagoi
    ‪3 min walk‬
  • Lagoi Bay Beach
    ‪5 min walk‬
  • Bandar Bentan Telani Ferry Terminal
    ‪13 min drive‬
  • Singapore (SIN-Changi)

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

View from room

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

8.8 out of 10
Excellent
(3 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Ocean View

  • 300 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 300 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, Ocean View (Terrace)

Room, 2 Single Beds, Non Smoking, Ocean View (Terrace) | View from room

Room, 2 Single Beds, Non Smoking, Ocean View (Terrace)

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

View from room

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, Pool View (Terrace)

Room, 2 Single Beds, Non Smoking, Pool View (Terrace) | View from room

Room, 2 Single Beds, Non Smoking, Pool View (Terrace)

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Pool View (Terrace)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

View from room

Deluxe Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View (Balcony)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Oceanfront

  • 300 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Ocean View

Executive Suite, 1 King Bed, Non Smoking, Ocean View

Executive Suite, 1 King Bed, Non Smoking, Ocean View

  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Bintan

Four Points By Sheraton Bintan, Lagoi Bay is in the heart of Bintan, within a 5-minute walk of Plaza Lagoi and Lagoi Bay Beach. .This beach hotel is 5.1 mi (8.3 km) from Bandar Bentan Telani Ferry Terminal and 6.3 mi (10.2 km) from Ria Bintan Golf Club.

What's nearby

  • Plaza Lagoi - 3 min walk - 0.3 km
  • Lagoi Bay Beach - 5 min walk - 0.5 km
  • Lagoi Bay Lake - 7 min walk - 0.6 km
  • Bandar Bentan Telani Ferry Terminal - 13 min drive - 9.0 km
  • Bintan Lagoon Resort Golf Club - 19 min drive - 9.7 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 144 min drive

Restaurants

  • ‪Sugarbeats - ‬9 min walk
  • ‪Marine Cafe - ‬13 min drive
  • ‪Campus Rose - ‬13 min drive
  • ‪Warung Pak Lagoi - ‬8 min walk
  • ‪Ginger Root Lounge - ‬8 min walk

About this property

Four Points By Sheraton Bintan, Lagoi Bay

Family fun on the beach, with 3 outdoor pools, near Plaza Lagoi
Four Points By Sheraton Bintan, Lagoi Bay offers 308 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 52-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 308 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. This hotel has 6 meeting rooms available for events. A ferry terminal shuttle is provided at no charge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Four Points By Sheraton Bintan, Lagoi Bay has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ferry terminal shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lever door handles
  • Lift (229 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 100
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 605000.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Four Points By Sheraton Bintan Lagoi Bay
Four Points By Sheraton Bintan, Lagoi Bay Hotel
Four Points By Sheraton Bintan, Lagoi Bay Bintan
Four Points By Sheraton Bintan, Lagoi Bay Hotel Bintan

Reviews

Four Points By Sheraton Bintan, Lagoi Bay Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 65 out of 104 reviews
Rating 8 - Good. 27 out of 104 reviews
Rating 6 - Okay. 7 out of 104 reviews
Rating 4 - Poor. 2 out of 104 reviews
Rating 2 - Terrible. 3 out of 104 reviews

Reviews

8/10 Good

Jean Philippe

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol
Stayed 3 nights in Jun 2025

6/10 Okay

jayson

Stayed 1 night in May 2025

8/10 Good

jayson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an overall pleasant stay at Four Points by Sheraton Bintan. The hotel is relatively new, clean, and well-maintained, with modern amenities and a beautiful beachfront view. Most of the staff were warm and helpful throughout our visit, which added to the relaxing experience. The only downside was the front desk—while not unfriendly, they were quite rigid when it came to late check-out requests, which felt a bit inflexible considering the otherwise welcoming vibe of the hotel. Still, we enjoyed our stay and would consider coming back.
Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was an error in check in however manager Niko? was quick to rectify and upgrade roomand also provide driver to tangar uban for return journey. Icha at the pool bar was very attentive and good fun which made our stay most enjoyable.
Stayed 1 night in May 2025

8/10 Good

YU EN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was good, only down side was given checkout time at 1.30pm but was abruptly broyght forwared to 12.30pm without any prior notices
Stayed 2 nights in May 2025

6/10 Okay

Lionel

Travelled with family and small children
Average at best. Although staff were friendly and helpful, the deal breaker for me was the living room toilet which had a bad sewerage smell throughout my stay. Hotel could not resolve the issues even after we had feedback on first day. Ended up just kept the toilet door door closed to prevent the smell from escaping. Considering how new the hotel was, upkeep was not good as you could see damage on the flooring etc. Food was also average.
Stayed 2 nights in May 2025

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot in the area
Stayed 2 nights in May 2025

10/10 Excellent

Nadine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and very friendly staff
Stayed 4 nights in Apr 2025

8/10 Good

Zheng Nian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

RAMON, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxurious stay with a value for money.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rushdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lahoi made better by four points

This is an amazing Hotel the food was good the view was fantastic from the room full was lovely staff are very friendly we are definitely coming back
Stayed 2 nights in May 2025

6/10 Okay

Jungeun

Travelled with family
Liked: Amenities, property conditions & facilities
New renovation but limited dining.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pikkarra

Stayed 1 night in Apr 2025

8/10 Good

Yi Ling Elaine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great. Mostly wooden floor so it isn't as dusty as those rooms that are fully carpeted. Furnishing and fixtures are relatively new. Toilet had some flies but it's expected due to the climate here. Our shower floor drain was clogged but the technicians cleared it and it was ok. Bring a good umbrella if you are walking to the shops/food establishment outside the resort as the sun can be extremely harsh.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

Need improvements

I chose this hotel because it's relatively new. It was indeed new but the room condition is not recommendable due to strong moldy smell and dusts on the floor and shelves. I saw spider net at the corner of the room floor. Staff were friendly and nice but overall service is slow and less organized. Breakfast restaurant was not yet cleaned by the open time and staff were still cleaning the floor at 7am or later. Hope the operation and cleaning stansart will improve.
Stayed 4 nights in Apr 2025

10/10 Excellent

Erling Hauch, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a Villa and it was fantastic and quiet. Staff are so friendly and service minded.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lynnette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was ok but the appetisers for the western food is not good. We ordered mesclun salad but what we got was a salad with Romaine lettuce, it's supposed to be a mix of different greens, the french onion soup tasted weird, the onions were not soft or caramelized and did not have the cheese on top of the soup. The steak and lamb chops were good. Overall the hotel is nice but need to improve on the western menu. The breakfast buffet was also good.
Stayed 2 nights in Apr 2025

8/10 Good

James

Stayed 3 nights in Mar 2025

10/10 Excellent

Khee Cheon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Had initially submitted a 3/5 star review for delayed check-in and about the "ocean view" villa not having any view of the ocean. I was quickly contacted by Kaleb from guest relations who assured me that the hotel takes the feedback seriously. They offered various options for service recovery which we gladly accepted.** Overall experience - the hotel is very clean and relatively new, and the amenities are more than sufficient for a short stay. The best part of the experience is the staff - all of them (including those at the two restaurants) were super friendly and always greeted us with smiles and asked if we had any issues and how they could help. Around the area, we had heard before the trip that Plaza Lagoi was a ghost town with vacant shop spaces but it wasn't as bad. There were a couple of restaurants, a Yeah Mart, a Mama-B bakery and a gelato shop, and a massage spa too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abdalrahman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean hotel, with friendly service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have one way to describe our stay… “when can we book our next stay” !! From the pre trip check in on our ferry timings to the pick up and drop at the hotel, the welcome and seamless check in. It was A+ customer service all the way. The hotel is new and everything is very well managed. The spa was great- we had the signature and herbal treatment, they also made a last min schedule change as per our request. The hotel has a wonder and huge pool with a restaurant catering to drinks and food pool side with a continental menu. The main restaurant in the hotel serves local cuisines but the very highlight is the breakfast spread. It’s sooo sooo sooo soo good, and very generous. It was my birthday, and the staff had decorated the room so beautifully. We stayed in the ocean terrace king room and wow, not to mention the huge balcony! The view was stunning. This review would not be completed without mentioning Indra who welcomes us and is such a talented mixologist. The smiles on the Sheraton staff faces and the unbelievable hospitality make this an epic epic trip! Thank you ❤️❤️❤️
Stayed 2 nights in Mar 2025

10/10 Excellent

TOSHIHIRO, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property but nothing open around this property except for mini marts.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Samindra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025