2/10 Terrible
Amy
Travelled with family
15 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero stars
We checked in tired after a long drive and found both bedside lamps dead and half the outlets useless.
A maintenance tech finally showed up (he was friendly, to be fair). He slid the nightstand away and an entire ecosystem of dust and crumbs spilled out.
Then he sat on the floor and took the lamps apart piece by piece while we all just hovered there in awkward silence. He hauled the guts off to "rewire" them and came back later with the lights working but the plugs still didn't.
The bathroom was worse: brown-red smears on the trash can, mildew creeping up the shower frame, and random pubic hairs stuck in the corners. I kept my shoes on the whole time. By 10 p.m., after more back-and-forth, they moved us to another room that was at least clean, but it was the same basic category-no upgrade, no real apology, just more hassle while our kids tried not to fall asleep standing up. She offered me 5,000 points and two breakfast vouchers-never mind that there are four of us. I declined.
Hilton's "Make It Right"
promise? Not here. Unsafe
wiring, filthy surfaces, and a token offer that didn't even cover breakfast for the family. I've stayed in motels that cared more. Skip this place.
Amy
Stayed 1 night in Jun 2025