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Hotel Indigo Birmingham Five Points S - UAB by IHG

4.0 star property

Photo gallery for Hotel Indigo Birmingham Five Points S - UAB by IHG

Reception
Front of property
10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe
10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe
Room amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Housekeeping
  • Bar
  • Breakfast available

Explore the area

Map
1023 20th Street South, Birmingham, AL, 35205
  • University of Alabama at Birmingham
    ‪11 min walk‬
  • Birmingham Zoo
    ‪3 min drive‬
  • Birmingham Jefferson Convention Complex
    ‪3 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Roll-in Shower (Communications)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Double Beds

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About the area

Birmingham

With a stay at Hotel Indigo Birmingham Five Points S - UAB by IHG in Birmingham (Downtown Birmingham), you'll be within a 5-minute drive of University of Alabama at Birmingham and McWane Science Center. .This hotel is 1.3 mi (2 km) from Vulcan Statue and 1.5 mi (2.4 km) from Birmingham Botanical Gardens.

What's nearby

  • University of Alabama at Birmingham - 11 min walk - 1.0 km
  • UAB Hospital - 13 min walk - 1.2 km
  • Birmingham Zoo - 3 min drive - 2.7 km
  • Birmingham Jefferson Convention Complex - 3 min drive - 3.0 km
  • Sloss Furnaces - 5 min drive - 3.6 km

Getting around

  • Birmingham Station - 7 min drive
  • Birmingham International Airport (BHM) - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min walk
  • ‪Surin West - ‬1 min walk
  • ‪Al's Deli & Grill - ‬7 min walk
  • ‪Jim 'N Nick's Bar-B-Q - ‬2 min walk
  • ‪IKKO Japanese Fusion - ‬2 min walk

About this property

Hotel Indigo Birmingham Five Points S - UAB by IHG

Art Deco hotel with a 24-hour fitness center and a 24-hour front desk
Hotel Indigo Birmingham Five Points S - UAB by IHG offers 63 accommodations with iPod docking stations and MP3 docking stations. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 63 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This Art Deco hotel also features gift shops/newsstands, a television in a common area, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hotel Indigo Birmingham Five Points S - UAB by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 38 per day)
  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 5 to 30 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 24 to November 24:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 30 for adults, and USD 5 to 30 for children
  • Covered self parking fee: USD 38.00 per day (in/out privileges)
  • Covered valet parking fee: USD 38 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Highland Ascend Collection
Highland Downtown/UAB Ascend Collection
Highland Hotel
Hotel Highland
Hotel Highland Ascend Collection Hotel
Hotel Highland Downtown/UAB Ascend Collection Hotel
Hotel Highland Downtown/UAB Ascend Collection Hotel Birmingham
Highland Downtown/UAB Ascend Collection Birmingham
Hotel Highland Birmingham
Highland Birmingham
Hotel Highland Downtown UAB Birmingham
Hotel Highland Downtown UAB
Highland Downtown UAB Birmingham
Highland Downtown UAB
Hotel Indigo Birmingham Five Points S UAB
Hotel Indigo S UAB
Indigo Birmingham Five Points S UAB
Indigo S UAB
The Hotel Highland Downtown UAB
Hotel Indigo Birmingham Five Points S UAB
Hotel Indigo Birmingham Five Points S UAB an IHG Hotel
Hotel Indigo Birmingham Five Points S - UAB by IHG Hotel
Hotel Indigo Birmingham Five Points S - UAB by IHG Birmingham

Hotel Indigo Birmingham Five Points S - UAB by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1004 reviews
Rating 8 - Good. 233 out of 1004 reviews
Rating 6 - Okay. 142 out of 1004 reviews
Rating 4 - Poor. 108 out of 1004 reviews
Rating 2 - Terrible. 118 out of 1004 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Candace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel, do not stay here

The hotel was very dirty. The staff were not friendly and everyone seemed like they had better things to do. There is not parking. There is not breakfast, even though I paid extra for these things when booking. The "bar" did not have wine or tonic water. The valet was in-your-face, but would only park you car... you have to get it in the morning.
Stayed 1 night in Jan 2025

6/10 Okay

Kimberly

Travelled with family
The stay was ok. I had an unruly neighbor but once i reported it to the front desk, it was addressed immediately. I really appreciated it! The hotel has a-lot of wear and tear that should be addressed.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible.

Terrible on every level
Stayed 1 night in Jan 2025

2/10 Terrible

Donald

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Sheets smelled like vanilla cinnamon

Could not lower temperature in room. Water took forever to get hot. Note on elevator says if button doesn't work call desk. Desk said walk down to 4th floor and get on there. Came back to room drinking and repulsive sweet smell when got into bed.vanilla cinnamon
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Stayed 1 night in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Joseph

Stayed 3 nights in Jan 2025

10/10 Excellent

Ava

Stayed 1 night in Nov 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the property and hospitality was very good.
Stayed 2 nights in Jan 2025

2/10 Terrible

Courtney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

DONT STAY HERE

This was the worst experience of my life. I got stuck in the elevator on like the 4th day and when I arrived the elevator was down but they assured us it was fixed. They charged me an extra $537 and the manager was very rude when questioned about it and could not explain it. The desk clerks were rude with the exception of one and because i was livid about getting stuck in the elevator and the other things leading up to that point a desk clerk asked me to leave but would not let me go up to my room to collect my belongings so the police were called and they treated me like a common criminal. There were others patrons saying the same things I was and they all said this was nothing like other Hotel Indigo’s they had stayed in.
Stayed 3 nights in Jan 2025

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Toby

Stayed 1 night in Nov 2024

4/10 Poor

graciela

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible condition
Stayed 1 night in Dec 2024

4/10 Poor

Sherri, Pelham

Travelled with family
Disliked: Amenities
Beautiful property in a declining part of Birmingham. Additionally the property is run by poorly trained and managed staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lachelle

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fine, the woman was a bit rude through the process but was fine the next morning when we left. The beds are uncomfortably hard but the room was clean.
Stayed 1 night in Dec 2024

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

kelleigh

Stayed 1 night in Nov 2024

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible decision to stay here!

The room was not clean, what looked like sticky ketchup on the floor by the entry door, appeared not to have been mopped, hair left in the shower, room phone didn’t work when I needed to call the front desk and to top it off NO HEAT on a night that was 20* outside and had a room full of windows! It was freezing in the room!! I made 3 trips downstairs to complain to the front desk to please get it working, but she seemed too busy on the ph with earbud in her ear to care and told me no maintenance available on the weekends. I asked for it to be fixed by next morning and to speak to the manager, which neither happened before I checked out on Sunday morning. I’ve stayed at this location numerous times over the years, but it’s beyond terrible now and I WILL NOT EVER stay here again!
Stayed 2 nights in Dec 2024

8/10 Good

Chelsea

Liked: Cleanliness, staff & service
Staff was friendly. Shower did not work properly but overall it was beautiful on the inside.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Good, but no cigar.

I had only three problems with IGH, otherwise everything else was fine. First, I couldn't get the temperature in the room to stay above 71 degrees, and it was 28 degrees outside for 3 of the 5 nights. So, with the 6 huge windows in the room, it constantly felt cold at night. Secondly, while there was a coffee maker in the room, there was no regular coffee and no coffee cups - even though the towels were changed every day. Finally, the hand soap dispenser and the body lotion dispenser went empty on the 3rd day and were not refilled by day 5. Little things, but they make a big difference to the stay
Stayed 5 nights in Dec 2024

4/10 Poor

Kristin, little rock

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property probably needs better management. We arrived to a room that was not fully cleaned. The linens were piled in a chair. The front desk employee, Lexie, was doing her best to find us a fully cleaned room, but we were not the only customers that were disappointed. Despite paying an extra $10 for our son, there were only two towels. The shower leaked which caused water to pool on the floor. Despite being on the top floor, the street noise was awful. Cars raced up and down the street all night. I do not recommend this property.
Stayed 1 night in Nov 2024

2/10 Terrible

Dustin

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff, including valet, did not know what they were doing. Both valet attendees were highly unprofessional. I will not stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unaware of parking options. Room seemed chilly to us despite 72 degree thermostat
Stayed 1 night in Dec 2024