2/10 Terrible
Rachel
Travelled with family, Travelled with group
26 Oct 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a completely honest review.
Yes, the property is old and outdated, and some attempts have been made to renovate or refresh areas without big investment. What I didn’t envisage is old vomit on my mattress topper, significant stains on the mattress topper, with hairs all in it. This is in addition to slug trails on carpets in the breakfast area, gunge coming out of the apple juice tap at breakfast time, TV not working in the bedroom with the last electrical test 2 years out of date, hot water tap in the bathroom not switching off when used and gushing out, requiring a fix and never to be used again. Shower head also broken and not staying in the holder. I did move rooms but the 2nd room and bed exactly the same.
That being said, the beds looked brand new, the mattress under the dirty topper in great condition and the bed was actually the comfiest bed I’ve ever slept in. The staff were friendly and wanted to do their best but probably lacking the right leadership to really improve all the areas needed. I paid £200 for 2 nights, some friends paid less for the same room. I wouldn’t recommend and I wouldn’t stay again. However, we did enjoy the bar area, karaoke and Drag Artist, but think it was largely due to being with around 20 friends and us all having a good time together.
I genuinely try to see the positive, but if it wasn’t for the desperation of a room and the location to Winter Gardens, I probably would have attempted to look for other accommodation.
Rachel
Stayed 2 nights in Oct 2025
