2/10 Terrible
Caitlin
Travelled with family
14 Sept 2025
Disliked: Cleanliness, staff & service, amenities
DO NOT BOOK THIS HOTEL UNLESS YOU CAN ACCURATELY PREDICT WEATHER.
Had booked 2 nights in early September, travelling from Dubrovnik to Brac via ferry.
An extreme weather alert for thunderstorms & flash flooding was put out for the entire region from Split to Dubrovnik (including Brac) for 24hrs, so ferry company cancelled the crossing.
Being on an island, there is *no other way* to access the hotel.
The ferry had been cancelled the day prior to travel, so we were able to notify the hotel 24hrs before our original check in that we’d be arriving asap for the second night of our stay *due to reasons totally out of our control*.
After having to shell out for an emergency extra night in Dubrovnik (not cheap last minute), we arrived at Bluesun to a ‘no show’ label for night one, despite the advanced warning, and a FULL charge for the night we were unable to make it to the island for.
There’s been ZERO flexibility/understanding/ compassion/basic common sense from Bluesun regarding refunding the night we couldn’t attend - I understand hotels have cancellation policies, but in the exceptional circumstance of an extreme weather alert that lead to cancelled transport?
Corporate GREED at its finest.
Imagine booking 3+ nights at a Bluesun hotel that were all affected by weather. That’s a lot to lose.
Disgusting customer service. AVOID.
PS - maintenance might want to check behind reception for a black hole that swallows personalities. All the charisma & warmth of two rusty tin cans.
Caitlin
Stayed 2 nights in Sep 2025
