4/10 Poor
Pierre
26 Dec 2025
Liked: Amenities
Disliked: Staff & service
Well the building is stunning and the amenities are quite good. It promised to be a great stay on the booking site.
Tips if you decide to stay here:
- A room below level 5 would feel quite claustrophobic as there would be limited view from the window.
- Unless you book the top end suite, you are in a concrete annex located behind and below the hotel level.
- Avoid arriving Sunday afternoon as it seems the brunch is a feature for the locals making your parking and check-in experience one you do not want to have. An hour queue to get to the desk.
- Service is by request not by nature.
- If you want to go to the town center, take the lift to the spa and exit by that door. Handy when coming back as it is a bit of a hike up the hill. Note that the spa lower access door closes at 9pm. After that it’s up the hill you go.
Overall impression.
The location, building, facilities are very nice and comfortable. It is even quiet for such a central location.
There is however no-one in charge. No one who is there to check that everything runs without glitches.
Service is inexistant unless you actively seek it making this 4 star hotel feeling like a major disappointment.
It’s a real shame the as it has everything to be something magical and exceptional. We did get a terrible check-in but a good check out and some staff members on the night desk were very helpful when we had some noisy neighbors and lacked pillow cases for the spare pillow we needed.
Pierre
Stayed 5 nights in Dec 2025
