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Jamaica Palace Hotel

3.5 star property

Photo gallery for Jamaica Palace Hotel

Front of property
Terrace/patio
Breakfast, lunch, dinner served; Caribbean cuisine, garden views
Outdoor pool, pool umbrellas
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Williamsfield, Port Antonio, Portland
  • Place, Trident Castle
    ‪11 min walk‬
  • Place, Blue Lagoon
    ‪7 min drive‬
  • Place, Winnifred Beach
    ‪11 min drive‬
  • Airport, Kingston (KIN-Norman Manley Intl.)
    ‪171 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Port Antonio

Located in Port Antonio, Jamaica Palace Hotel is by the ocean, a 1-minute drive from Trident Castle and 7 minutes from Rio Grande. .This hotel is 2.6 mi (4.2 km) from Blue Lagoon and 3 mi (4.9 km) from Folly Ruins.

What's nearby

  • Trident Castle - 11 min walk - 1.0 km
  • Frenchman's Cove Beach - 5 min drive - 3.5 km
  • Blue Lagoon - 7 min drive - 5.4 km
  • Rio Grande - 10 min drive - 7.7 km
  • Winnifred Beach - 11 min drive - 7.9 km

Getting around

  • Norman Manley Intl. Airport (KIN) - 179 min drive

Restaurants

  • ‪Roots 21 - ‬9 min drive
  • ‪Boston Jerk Center - ‬11 min drive
  • ‪KFC - ‬8 min drive
  • ‪juici Patties - ‬10 min drive
  • ‪Di Hip Strip Ultra Lounge - ‬6 min drive

About this property

Jamaica Palace Hotel

Jamaica Palace Hotel offers 80 accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Rooms open to patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Cable television is provided. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 individually decorated guestrooms. Rooms have private patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Enjoy Caribbean cuisine at Gallery Restaurant & Bar, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). A complimentary local cuisine breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a computer station, multilingual staff, and laundry facilities. Free self parking is available onsite.
A complimentary local cuisine breakfast is served each morning between 7:30 AM and 10:30 AM.
Gallery Restaurant & Bar - Overlooking the garden, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gallery Restaurant & Bar

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Late check-in fee for check-in between 7:00 AM and 1:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 7:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jamaica Palace

Jamaica Palace Hotel

Jamaica Palace Hotel Port Antonio

Jamaica Palace Port Antonio

Palace Hotel Jamaica

Palace Jamaica

Jamaica Palace Hotel Hotel

Jamaica Palace Hotel Port Antonio

Jamaica Palace Hotel Hotel Port Antonio

Jamaica Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 301 reviews
Rating 8 - Good. 99 out of 301 reviews
Rating 6 - Okay. 27 out of 301 reviews
Rating 4 - Poor. 14 out of 301 reviews
Rating 2 - Terrible. 19 out of 301 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Anekia

Liked: Cleanliness
Staff was nice
Stayed 1 night in Feb 2026

8/10 Good

Chinnet

Stayed 2 nights in Feb 2026

2/10 Terrible

Shanecie

Travelled with family
Disliked: Cleanliness
I checked out the hotel a day early and they refused to refund my money they told me I booked through Expedia so I have to reach out to Expedia and Expedia is now telling me the hotel doesn’t want to refund my money for the night I did not overall the hotel is in a good location close to all the other beaches and rivers but the rooms need updating and bug control they have roaches that’s why i checked out early
Stayed 1 night in Feb 2026

2/10 Terrible

Shanecie

Travelled with family
Disliked: Cleanliness
Something else
Stayed 2 nights in Feb 2026

8/10 Good

Kort

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2026

8/10 Good

Chinnet

Stayed 3 nights in Jan 2026

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Room service was super slow, breakfast delivered to room in takeout box instead of crockery and silverware. Couldn’t get coffee until 8:15am as coffee not ready. Room service wasn’t available for breakfast as short staff (apparently only 2 staff working). Lunch in restaurant took over hour and a half to 2 hours when only person in restaurant dining. No normal chair in room to work from laptop and none available in hotel. Front desk very rarely answered phone, to keep calling. Hotel could do with providing kettle in room so guests can make coffee themselves. Hotel should be DOWNGRADED TO 3 or 4 star. Very disappointed, would not recommend!!
Stayed 7 nights in Jan 2026

8/10 Good

Geraldine

Stayed 1 night in Jan 2026

8/10 Good

Karen, Stroudsburg

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and the staff was nice.
Stayed 5 nights in Jan 2026

10/10 Excellent

Marva

Liked: Cleanliness, amenities, property conditions & facilities
Everything’s exceeded our expectations. The rooms were very spacious and the bathrooms were upgraded. The bed and linen comfortable and soft and the staff were amazing. That Jamaican breakfast was awesome and the servings ample. Everybody should try those chili wings on the lunch menu - simply dynamite.
Stayed 2 nights in Jan 2026

10/10 Excellent

Eulalee, Bronx

Stayed 5 nights in Nov 2025

10/10 Excellent

Urane Delz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained. Staff was amazing. Room dated but clean and provided everything i needed, mosquitos are plenty probably need to a big spray like Gee jam as they are in the same area and i didn't experience mosquitoes there and it was within a day.
Stayed 2 nights in Dec 2025

8/10 Good

Paula

Stayed 3 nights in Jan 2026

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
beautiful accomodation. room was spotless and very spacious.. breakfast was lovely...staff really friendly... grounds very beautiful..
Stayed 2 nights in Jan 2026

8/10 Good

Oliver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were very courteous and friendly.
Having breakfast 🥞
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicola, brooklyn

Travelled with family
Liked: Cleanliness, amenities
Great staff and overall service
Stayed 7 nights in Dec 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good internet .. comfy beds big rooms beautiful building .. staff slow and some not friendly .. nice pool good value
Stayed 2 nights in Dec 2025

6/10 Okay

KEMAR

Staf
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing, very accommodating, made all efforts to make you comfortable, only draw back was the dinner menu for me. But overall am awesome experience, would definitely go back.
Stayed 4 nights in Dec 2025

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, beautiful garden, property very clean and breakfast was good.
Stayed 4 nights in Dec 2025

8/10 Good

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean and spacious. The staff was extremely pleasant and courteous, especially Damion, who consistently checked in on us to ensure we were comfortable and had everything we needed.
Stayed 3 nights in Dec 2025

6/10 Okay

SEAN

Disliked: Cleanliness, amenities, property conditions & facilities
At best the place is just somewhere to sleep. No entertainment, no activities. Limited fiods
Stayed 7 nights in Dec 2025

10/10 Excellent

Jodian

Stayed 1 night in Nov 2025

10/10 Excellent

Richard Arthur, Lawrenceville

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Breakfast and lunch was great. Thr staff was very friendly and accommodating.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gerry

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was very clean the staff was amazing and it show that the owner is on top of is biz it was a hurricane and they where prepared we had light hot water they told us the ac will not work so they gave us fan which did a great job it my go to spot whenever am in Portland love the pool the property clean lots of beautiful fords beautiful sea views amazing staff thank you to all the staff we appreciate you awesome service and I have to also big up the chef’s because the food was really good
Stayed 5 nights in Oct 2025