See all properties
Save

citizenM Boston Back Bay

4.0 star property

Photo gallery for citizenM Boston Back Bay

Lobby
Exterior
Interior detail
Lobby sitting area
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
408 Newbury street, Boston, MA, 02115
  • Place, Fenway Park
    ‪8 min walk‬
  • Place, Copley Square
    ‪13 min walk‬
  • Place, Boston University
    ‪2 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(215 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Deluxe Room, 2 Double Beds (Bath in Room)
The Revolution Hotel
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 2,198 reviews
The Revolution Hotel

About the area

Boston

With a stay at citizenM Boston Back Bay in Boston (Fenway–Kenmore), you'll be steps from Newbury Street and 10 minutes by foot from Northeastern University. .This hotel is 0.6 mi (0.9 km) from Fenway Park and 0.7 mi (1.1 km) from Copley Square.

What's nearby

  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km
  • Copley Square - 13 min walk - 1.1 km
  • Boston University - 2 min drive - 2.2 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk

About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 399 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Digital programming and iPads are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with international cuisine at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1504 out of 1958 reviews
Rating 8 - Good. 297 out of 1958 reviews
Rating 6 - Okay. 96 out of 1958 reviews
Rating 4 - Poor. 28 out of 1958 reviews
Rating 2 - Terrible. 33 out of 1958 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Abigail, Southlake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds by the window made it a bit chillier.
Stayed 2 nights in Jul 2025

10/10 Excellent

Phillipa

Liked: Amenities
The hotel was fantastic, clean, really well designed and attractive and the staff couldn't have been more helpful. A great location, we'll definitely be staying there again
Stayed 2 nights in Jul 2025

10/10 Excellent

Mimi Nagib-Guy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The location of this hotel is very convenient, across the street from the most popular street for shopping in Boston.
Stayed 1 night in Jul 2025

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was originally worried the room would be too small but was perfect for my partner and I. Great location with a train stop right next to the hotel. We loved our stay
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

10/10 Excellent

Irby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location but no parking

We loved the location to Fenway Park. The bed is extremely comfortable, but it’s up against the window so getting in and out can be a challenge. We’re both small people so I wish I thought of sleeping across the bed instead of up and down it would’ve made getting up during the night more convenient. The room was very small, making movement quite difficult more like a small cruise ship room but it has a nice vibe and would definitely stay again
View from our room
Stayed 1 night in Jul 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hip Hotel!

Great hotel! It’s a hip and trendy place. The room itself was efficient, clean, comfortable and without unnecessary frills. I really liked the blackout curtain! Was in town for Red Sox games and stayed for one night. It was convenient location to Fenway Park as well as plenty of shops and restaurants.
Stayed 1 night in Jul 2025

2/10 Terrible

Danielle

Stayed 1 night in Jul 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space in the room and nice area
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. The room was small but very modern and the bed was comfortable. Staff is very friendly and I also enjoyed the lobby area while waiting for my flight.
Stayed 1 night in Jul 2025

8/10 Good

Daniel

Stayed 2 nights in Jul 2025

8/10 Good

Latoya, Uniondale

Liked: Cleanliness, amenities, property conditions & facilities
Nice new property. Small clean modern rooms. Best for one person traveling for a short period of time. The umbrella has a check in and out. I checked it in but the employee never noted it even after asking for my room number. If I didn’t catch it I would have been charged for a $20 umbrella that I gave back. The check in computers didn’t check in smoothly.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM: * A boutique" hotel chain, known for its modern, tech-focused, and "affordable luxury" experience. * They emphasize a minimalist, design-forward approach with smart in-room technology and communal "living rooms". * Small sleeping room with efficient use of space. * Outdoor deck * Bar, restaurant * Workspace nooks and crannies throughout * Hip * Vibrant colors
Stayed 1 night in Jul 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very good location for a Red Sox game, close to Fenway and transportation and food options. Area is very safe, clean and well kept. The room was very small and the bed was pushed up against the wall making it hard to get in.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Khero

Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Robert, Birmingham

Stayed 4 nights in Jul 2025