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The Hotel

5.0 star property

Photo gallery for The Hotel

Exterior
Breakfast, lunch, dinner served; garden views
Sauna, steam room, body treatments, hot stone massages
Reception
Splendour Suite (lounge access)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
38 Boulevard de Waterloo, Brussels, 1000
  • Place du Grand Sablon
    ‪7 min walk‬
  • Royal Palace of Brussels
    ‪9 min walk‬
  • La Grand Place
    ‪17 min walk‬
  • Brussels (BRU-Brussels - National)
    ‪16 min drive‬

Room options

View all photos for Deluxe Panorama (lounge access)

Deluxe Panorama (lounge access)

Deluxe Panorama (lounge access)

8.8 out of 10
Excellent
(23 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Vista Room

Superior Vista Room

Superior Vista Room

8.8 out of 10
Excellent
(34 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

9.4 out of 10
Exceptional
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Panorama Suite (lounge access)

Panorama Suite (lounge access)

Panorama Suite (lounge access)

7.6 out of 10
Good
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room

9.2 out of 10
Wonderful
(81 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Panorama corner (lounge access)

Deluxe Panorama corner (lounge access)

Deluxe Panorama corner (lounge access)

8.4 out of 10
Very good
(11 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Splendour Suite (lounge access)

Splendour Suite (lounge access)

Splendour Suite (lounge access)

  • 94 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Brussels

The Hotel is centrally located in Brussels, a 4-minute walk from Egmont Palace and 6 minutes by foot from Place du Petit Sablon. .This luxury hotel is 0.4 mi (0.6 km) from Law Courts of Brussels and 0.8 mi (1.2 km) from Place du Grand Sablon.

What's nearby

  • Place du Grand Sablon - 7 min walk - 0.6 km
  • Royal Museums of Fine Arts of Belgium - 7 min walk - 0.7 km
  • Royal Palace of Brussels - 9 min walk - 0.8 km
  • Manneken Pis Statue - 14 min walk - 1.2 km
  • La Grand Place - 17 min walk - 1.4 km

Getting around

  • Louise-Louiza Station - 2 min walk
  • Brussels-Chapel Station - 11 min walk
  • Brussels Airport (BRU) - 32 min drive

Restaurants

  • ‪The Hotel Bar & Lounge - ‬1 min walk
  • ‪La Fabrique en ville - ‬1 min walk
  • ‪Buddy Buddy - ‬2 min walk
  • Quick
  • Schmet

About this property

The Hotel

Luxury hotel with a full-service spa and a 24-hour fitness center
The Hotel offers 423 accommodations with laptop-compatible safes and espresso makers. Beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2025.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 423 guestrooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at The Iris, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Brussels? This hotel has 17222 square feet (1600 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Iris - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 35 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 32 for adults and EUR 32 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Iris

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • Conference centre (17,222 square foot of space)

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (87 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated guestrooms - July 2025
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 70 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 32 for adults and EUR 32 for children
  • Covered self parking fee: EUR 35 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Brussels
The Hotel Hotel
The Hotel Brussels
The Hotel Hotel Brussels

The Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 835 out of 1292 reviews
Rating 8 - Good. 304 out of 1292 reviews
Rating 6 - Okay. 76 out of 1292 reviews
Rating 4 - Poor. 40 out of 1292 reviews
Rating 2 - Terrible. 37 out of 1292 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tapan Kumar

Stayed 2 nights in Jun 2025

10/10 Excellent

Olatunde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Thibaud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super localisation Confort et vue sur brussels sont au rendez vous Salle de fitness bien équipée
Stayed 3 nights in Jun 2025

10/10 Excellent

abigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was more than excellent with service and facilities. It was better than we expected and was a great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La nuit à The Hotel était superbe, la vue à couper le souffle, on n'avait presque pas envie d'y dormir. Le personnel était à notre service, mais stressé par une clientèle trop exigeante et des managers toxiques et trop exigeants, ce qui dénaturait les échanges avec eux lorsque j'en ai eu, mais ils ont toujours été le plus serviables possible, surtout lorsqu'ils étaient nouveaux. Les clients israéliens n'arrêtaient pas de parler de la guerre et des palestiniens de tous les noms, ce qui n'a pas amélioré la tranquilité de notre séjour. Les israéliens n'ont jamais été des clients respectueux des employés
Stayed 1 night in Jun 2025

10/10 Excellent

Nan

Travelled with family
Liked: Amenities
Very great hotel. Walkable to the scenic spots and shops, restaurants. The room is spacious and comes with nice view. Great facilities.
Stayed 2 nights in Jun 2025

10/10 Excellent

roman

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Colum, Banagher

Business traveller
Liked: Cleanliness, property conditions & facilities
Self service and easy checkin
Stayed 2 nights in Jun 2025

8/10 Good

Marine

Stayed 1 night in Jun 2025

10/10 Excellent

Mariana Gabriela, Palm beach Gardens

Stayed 1 night in Jun 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Pasdepronom

Stayed 3 nights in Jun 2025

8/10 Good

Cheng Sioh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy all the time
Stayed 3 nights in Jun 2025

4/10 Poor

Helen

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Terrible customer service

If all you care about is location, then stay here. If you’re remotely interested in getting any customer service, then avoid at all costs. This hotel has tried to eliminate any and all human interaction in an effort to save a buck. They don’t even want to interact with you at check in. And god forbid you have a question because there’s no one to speak to. They pretend to have a WhatsApp phone number to text with but there’s no one there to answer. It’s an AI bot and when you repeatedly ask to speak to a person, it’ll tell you someone will be with you shortly. I had a question about room service, which wasn’t working and they didn’t respond to me for TWELVE hours. When I complained they said they don’t have anyone working there on the weekends, yet they don’t tell their guests this important information. When I complained, it was very clear they didn’t care even the slightest. Terrible service, which is such a shame for a hotel in such a great area and with great views. Never again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Eric K H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good view, amazing spa area. They gave me a little upgrade because it was my birthday.
Stayed 3 nights in May 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Great service, amazing location, and awesome room and amenities…well done! Will be back
Stayed 2 nights in May 2025

10/10 Excellent

Reyna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights here after 2 nights in Bruges. First time in both and while I knew what i was expecting in Bruges (thanks to one of my fav movies 😉), Brussels was a bit of an unknown. The Hotel was such a great place in a great location. Check in and out was online and our room on the 14th floor had great views of the city. The only gripe was the bathroom isn’t totally private. I knew this but my partner wasnt keen on the set up. Room was spotless and the central console for the lights and black out blinds was handy. I used the new technogym which was only upgraded in March past so all the equipment was as new. Enough machines and weights to tick over on your stay. The spa was like new too and though I didn’t pay for any treatments, i used the steam room and sauna, included in our stay. Buffet Breakfast was good quality and plenty of choice for all. If we return to Brussels the The Hotel would certainly be revisited.
Walking back to hotel via the gardens just outside.
Control console for lights and blinds
Lifts were very quick and controlled with room keycard
View from 14th floor
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Liked: Staff & service

Best food - some room for improvement elsewhere

Great views - hotel installed new shower doors which had the water go well into the toilet area which was gross. Had to change rooms a couple times and the room cards were not keeping up so had to keep running to reception. Food is excellent but get to breakfast early because it is very small and you may have to sit on the outside couch to eat. Beautiful hotel, Anne from reception was lovely and helpful. The lounge on the 24th floor is absolutely wonderful and well worth it with tasty snacks and drinks on offer.
Stayed 2 nights in May 2025

10/10 Excellent

Alberto

Hôtel location is fantastic. The hotel is very clean and modern.
Stayed 4 nights in May 2025

8/10 Good

Victoria, Brooklyn

Stayed 2 nights in May 2025

10/10 Excellent

Asha, San Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Great location, beautiful room
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2025

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful, professional setting. Helpful front desk staff. Would definitely return! Thank you.
Stayed 2 nights in May 2025

10/10 Excellent

Joy

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed every bit of it.
Stayed 2 nights in May 2025