2/10 Terrible
Andy N.
9 Apr 2025
Liked: Cleanliness
Epic Failure
I've never bothered to leave a review before, but this was the worst experience. Stay away from Great Western Lodging. Our keys did not work! The most basic thing you need when you rent a condo is to be able to get inside and we could not. We arrived in Breck at about 2:30 in the morning after flight and luggage delays and had to call emergency maintenance. Took a long time for the maintenance guy to arrive because he was woken up in the middle of the night and had to drive from Silverthorne. He was almost as pissed as we were because he told us that this had just happened with this very unit and it hadn't been fixed. We didn't get into the unit until after 4:15 am, which wrecked our first day. We were also given only one key for one of the two locks, which barely worked. We didn't get two working keys for two days. Had no use of the ski storage locker and we couldn't split up because we only had one key. And when we complained and asked for a refund for the first night of our stay (pretty reasonable request), we were ignored.
Andy N.
Stayed 4 nights in Feb 2025