Book Browns Mountain hotels

good breakfast, friendly staff, room needs overhaul, but clean and functional

THIS IS NOT A 4 STAR MOTEL. Good: The bed was comfortable, pillows were great and the room size was large. The addition of a second sink was convenient. Bad: This is not a 4-star motel as advertised. The shower curtain did not contain the water, resulting in the bathroom floor flooding and creating a serious slip hazard. The toilet area was also surrounded by excess water and difficult to use after showering. The toiletries provided were inadequate—just one small shampoo/conditioner tube for two people over a two-night stay, along with a single small cake of soap to service both the hand basin and the shower. The seating in the room was poor quality, consisting of thin, metal outdoor-style chairs that were not comfortable for indoor use. Room servicing was also disappointing. We left at 9:30am and placed the “make up room” sign on the door, yet when we returned at 3:00pm the room had not been serviced. Upon enquiry, we were told we had left too late, and only minimal servicing (rubbish removal and fresh towels) would be done. In reality, the floor was not swept and the room was not cleaned or tidied. Additionally, the photos shown online are outdated and misleading. The communal sitting areas are dark and overgrown with vegetation, and the front of the property does not match advertised images, appearing neglected and cluttered, including a caravan at the front. It can be classified as False Adverising.

Good

Close to town centre.

Clean, very friendly staff , easy parking loved the area we might book again sometimes soon.

Stay every year for voyager remembrance. Love the hotel close to everything and staff are great