The staff was courteous and answered all our questions. The location is great, just across the canal and a quiet neighborhood. Approximately 10 minute walk to the nearest shop or restaurant. Our room was small, but very comfy for two adults. Not much of a window view. It overlooked other apartments, so our window and curtains were always closed. With that said, we kept finding mosquitos in the room (about 5-6). The elevator is rather small and dated. Fits 2 adults and 2 luggages. Use of stairs was easy, but steps were creaky due to the age of building. Overall, it was a pleasant stay.