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Hotel Metropole

3.5 star property

Photo gallery for Hotel Metropole

Interior
Exterior
Junior Suite | Living area
Restaurant
1 bedroom, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Breakfast available
  • Gym
  • Bar
  • Room service
  • Parking available

Explore the area

Map
31 Place de Brouckere, Brussels, 1000
  • Brussels Christmas Market
    ‪6 min walk‬
  • La Grand Place
    ‪8 min walk‬
  • Manneken Pis Statue
    ‪12 min walk‬
  • Brussels (BRU-Brussels - National)
    ‪35 min drive‬

Room options

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room

1 bedroom, minibar, in-room safe, desk

Privilege Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Best Western City Centre

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
3.6 out of 5, Good, (643)
The price is NZ$475
for 1 room
includes taxes & fees
19 May - 20 May
Best Western City Centre

About the area

Brussels

Hotel Metropole is in the heart of Brussels, within a 5-minute walk of Rue Neuve and St. Catherine's Square. .This historic hotel is 1.1 mi (1.7 km) from Jeanneke Pis and 1.2 mi (1.9 km) from Library of the National Bank of Belgium.

What's nearby

  • Rue Neuve - 3 min walk - 0.3 km
  • Brussels Christmas Market - 6 min walk - 0.6 km
  • La Grand Place - 8 min walk - 0.7 km
  • Manneken Pis Statue - 12 min walk - 1.0 km
  • Tour & Taxis - 4 min drive - 2.0 km

Getting around

  • De Brouckere Station - 2 min walk
  • Brussels Central Station - 11 min walk
  • Brussels Airport (BRU) - 35 min drive

Restaurants

  • ‪Burger King - ‬2 min walk
  • ‪Black & White - ‬2 min walk
  • ‪Le Corbeau - ‬2 min walk
  • ‪Youwok - ‬3 min walk
  • ‪Café de l'Opéra - ‬3 min walk

About this property

Hotel Metropole

Historic hotel with a fitness center and a restaurant
Hotel Metropole offers 251 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 251 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 11 meeting rooms available for events. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hotel Metropole has a restaurant on site.
24-hour room service is available.

Languages

Dutch, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (EUR 27 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30 per night

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50.00 per night
  • A tax is imposed by the city: EUR 4.24 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 14 for children
  • Airport shuttle fee: EUR 75 per room
  • Valet parking fee: EUR 27 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Metropole Brussels
Metropole Hotel Brussels
Hotel Metropole Brussels
Metropole
Metropole Hotel
Hotel Metropole Hotel
Hotel Metropole Brussels
Hotel Metropole Hotel Brussels

Hotel Metropole Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Ian, Flitwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classically stylish and affordable, in a great location.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Katie

Liked: Cleanliness, staff & service
Disliked: Room comfort

The hotel of 2 half’s

A hotel of 2 half’s. Initially we were put in the left side of the hotel in a large room which was very dated and needed redecorating. The noise above kept us awake all night, very loud voices and banging, the room was also extremely hot. We asked to move and the reception staff put us in the right side of the hotel. A different world, lovely decoration, quality room with working heat controls. Hospitable staff but you would have to be careful which side of the hotel you were put on.
Stayed 2 nights in Feb 2020

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff - lovely hotel highly recommended
Stayed 2 nights in Feb 2020

6/10 Okay

Alice

Terrible breakfast

Overall the hotel is ok. The location of the hotel is excellent, entrance to metro is right in front of the hotel. Also very close to city centre. The reception and entrance hall are grand and beautiful, that’s where the superlative end. The room is in desperate need for update, the walls and carpets feel dirty. For 5* hotel the room lacks tea / coffee making facilities and other amenities expected. The staff is nice and polite enough, but nothing extra and the worst of it is probably food. The room service quality is underwhelming, while the breakfast is just a rip off. Fake eggs, fake fruit juices and terrible coffee, no fresh vegetables and lack of fruit beside apples and tinned fruit salad. Not worth paying extra, not worth 5* hotel. So overall the value for money is not there.
Stayed 3 nights in Feb 2020

6/10 Okay

Stephanie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
A classic looking building and atmosphere give you a sense of an old-world feel. I ordered a large room on the 6th floor and had a balcony.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
This hotel is very beautiful and my room was large, clean and quiet. But I paid extra for the breakfast which was a huge disappointment. Powdered eggs, low quality food, and when I said this to the reception when check in out I received a very cold (somewhat rude) response. I would highly recommend not having the breakfast at the hotel, and instead eat at The Avocado Show or Peck 47 (very close to the hotel and delicious breakfasts).
Stayed 2 nights in Jan 2020

10/10 Excellent

Cori, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with the most fabulous Art Nouveau elevator. The rooms are updated with very nice bathroom fixtures.
Stayed 2 nights in Jan 2020

2/10 Terrible

shu lok malik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is not a 5-stars hotel!

It spent an hour to check in because they gave a wrong room key, lucky, the room is untidy and peoples are still occupied, and the type of the room is not the one that I was booked. There is no tea/coffee maker in room, it is not the same standard of 5-stars hotel. When I was check out, I paid the city tax by cash (EURO$22), I did not have the change and a receipt, and told them please don't charge to my credit. After a week, I found Euro$21.2 is charged to my Credit card. I wrote an email and message via facebook yesterday, but there is no respond! Is it a 5 stars hotel service? I have noticed that "for any urgent matter, please contact: fo@metropolehotel.be"", but, there is still no reply! For the person in charge of this hotel, if they receive my comment, please leave a name, tittle, and email to handle my complaints.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Received an excellent level of service from Andrea on the front office reception desk in resolving the issues with our booking which expedia had failed to address
Stayed 3 nights in Jan 2020

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed here in 2017, it was in a great location, plus we got two free beer with the room. The restaurant in the hotel was also great!
Stayed 3 nights in Apr 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brussels Christmas Market

Really enjoyed our stay comfortable rooms well equipped bathroom clean tidy Hotel staff friendly and helpful
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Very average

Rooms were not great and not as good as it looks in the photos. Rooms are very basic and like a 3 star hotel. Bed was not comfortable. There were stain on the carpet. Our room wasn't cleaned until i had asked reception at 6pm. Overall i would say it was a 3 star experience.
Stayed 2 nights in Dec 2019

10/10 Excellent

Bryan

Stayed 2 nights in Nov 2019

2/10 Terrible

architect, Chicago

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It is a grand old hotel, but run down. Not maintained, nor remodeled, service below any acceptable level.Understaffed.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Carlo A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019