6/10 Okay
Praveena
Travelled with group
14 Sept 2025
Disliked: Staff & service, property conditions & facilities
We stayed here for a long weekend to celebrate my friends birthday. I notified the hotel in advance of this & requested if there was anything they can do to make her birthday special & they agreed advising that they always make it special for guest visiting for a special occasion. Unfortunately they did not fulfil this request which was a shame. We arrived early however there was no option for early check in. The location of the hotel is excellent walking distance to restaurants/bars. The room we were initially provided was quite spacious & so was the bathroom. However there was a fault with the toilet & it ended up overflowing & flooding the bathroom. When we called reception to report the issue they advised they were unable to attend to it for 30mins & did not understand the seriousness. As we had a dinner reservation & had to shower & get ready for this, we packed our suitcases & went down to reception to request to be put in an another room to get ready. The gentleman at the desk said there was nothing he could do & there were no other rooms available. Eventually he arranged for someone to attend to our room to see what the issue was. After 40 minutes waiting in reception with no communication, we were finally given another room (after saying there were no rooms available). There were no apologies for the inconvenience. The room given was a lot smaller especially for 3 adults.Luckily the restaurant was walking distance & we were only a few minutes late. Disappointed
Praveena
Stayed 2 nights in Sep 2025























