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DoubleTree by Hilton Stoke on Trent

4.0 star property

Photo gallery for DoubleTree by Hilton Stoke on Trent

Bar (on property)
Lobby
Deluxe Room, 1 King Bed
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Waterworld
    ‪2 min walk‬
  • Regent Theatre
    ‪18 min walk‬
  • Staffordshire University
    ‪2 min drive‬
  • Manchester (MAN)
    ‪42 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(12 reviews)
  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(52 reviews)
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

Hilton Garden Inn Stoke on Trent

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 578 reviews
The price is NZ$168
includes taxes & fees
5 Oct - 6 Oct
Hilton Garden Inn Stoke on Trent

About the area

Stoke-on-Trent

With a stay at DoubleTree by Hilton Stoke on Trent in Stoke-on-Trent, you'll be steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery. .This hotel is 14 mi (22.5 km) from Peak District National Park and 1.1 mi (1.7 km) from Regent Theatre.

What's nearby

  • Waterworld - 2 min walk - 0.2 km
  • The Potteries Museum and Art Gallery - 15 min walk - 1.3 km
  • Regent Theatre - 18 min walk - 1.5 km
  • Victoria Hall - 20 min walk - 1.7 km
  • Staffordshire University - 2 min drive - 2.4 km

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪M&S Café - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Toby Carvery - ‬6 min walk

About this property

DoubleTree by Hilton Stoke on Trent

Edwardian hotel with a 24-hour fitness center and a sauna
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 147 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Stoke-on-Trent? This hotel has 129805 square feet (12059 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (129,805 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1768
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Edwardian architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 15.0 per day

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system

We should mention

Pool access available from 6:30 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1007 reviews
Rating 8 - Good. 274 out of 1007 reviews
Rating 6 - Okay. 107 out of 1007 reviews
Rating 4 - Poor. 51 out of 1007 reviews
Rating 2 - Terrible. 35 out of 1007 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jesse

Business traveller
Liked: Cleanliness
it was ok. not having AC in this day and age makes sleeping difficult as the room is always hot. a fan is not a good enough option
Stayed 4 nights in Jun 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay We went as a family with children 11 and 14 who enjoyed the pool after a long day at Alton Towers The only down fall or negative point would be the toilet roll in the rooms were awful and cheap that needs looking into. Otherwise a fantastic stay and I’ll be staying again sometime.
Stayed 1 night in Jun 2025

4/10 Poor

DARYL

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staff was very rude at the bar. No change so would alwasy be short given change back literally threw the 5 note on the bar. Very rude 😒
Stayed 1 night in May 2025

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, lovely room but no air conditioning
Stayed 1 night in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Buddy-Joe

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
NO AC in the bedrooms. For a modern looking hotel, this is unacceptable. With the windows opening a centermeter or two, the room was an unbearable 27c. A small fan was all the hotel could offer. I had no soap in the bathroom and it took 2hours of asking muliple tomes before the front reception would give me soap. Breakfast was the typical hotel items, but having to ask and offten wait lengthy periofs for items to be replaced. Overall, a VERY VERY POOR experience and I most certainly will not be experiencing that hotel again.
Stayed 2 nights in Jun 2025

8/10 Good

Stuart

Liked: Amenities, property conditions & facilities
Really nice hotel, large bar and dining area with plenty of seating. Car parking plenty as well. Staff were polite and friendly. Pool area was nice, with steam room and sauna. Free padlock for the lockers from the pool reception. Food was really nice and plenty full, portions sizes were good even the kids meals. Breakfast was nice with food variety. Rooms were spacious and beds comfortable, bathroom on the small side but ok. The only issues we had was the cleanliness of the cutlery, there was still residue of food on the folks and knifes and had to ask staff to change our cutlery, this was also noted withing the cutlery tub at breakfast. Overall good experience.
Stayed 1 night in Jun 2025

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Property was ok. Not enough staff. Service very slow. Sofa bed in family room virtually unusable….springs poking through….incredibly uncomfortable. Room very hot even with air con switched in.
Stayed 1 night in May 2025

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shame about the check in as was not a warm welcome even with the warm cookies which were very good. The hotel was clean and spacious bedroom but all getting a bit dated. Would stay again though if in the area.
Stayed 1 night in Jun 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room with good facilities, however very noisy room.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The staff were really helpful and accommodating. We enjoyed the room and the facilities, the pool etc. The welcome was good and the large cookie loved by the kids. Parking was easy and a good location easy to find
Stayed 1 night in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time. Got the half board deal and the food was
Stayed 1 night in Jun 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent facilities on site. Room was spotless. Bar prices reasonable. Didn’t eat on site. Only issue was pool was crammed with kids when it says the last hour is adult only so 7-8pm which didn’t happen! Would return no probs!
Stayed 1 night in May 2025

10/10 Excellent

joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly staff, good value
Stayed 2 nights in May 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service
We had a nice stay thank you. The bed was lovely and comfortable but the sofa bed was extremely uncomfortable and squeaked on every move!! We booked for 3 adults and a child and thought we would have had a two proper comfortable beds!! Breakfast was ok but not too impressive, expected more for a Hilton hotel!! A little disgruntled with having to pay for parking when on the internet it says free parking!!
Stayed 1 night in May 2025

6/10 Okay

Josh

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff polite (greeted with cookies) very clean breakfast was decent thanks
Stayed 2 nights in May 2025

10/10 Excellent

Frederick

Travelled with family
The young waiter in the restaurant couldn’t have been more helpful on both nights. The room was a bit tired though with a ripped chair and a shower handle that would fall off when turned.
Stayed 2 nights in May 2025

10/10 Excellent

Folasade

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, friendly staff, good food in a great location.
Stayed 3 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Natasha

Stayed 1 night in May 2025

10/10 Excellent

DIANN

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were top notch from the housekeeping to reception and restaurant teams! Great location for waterpark and local shops. Most importantly the stay starts off with the best cookies I’ve ever tasted and I’m a self proclaimed home baker, Rooms were spacious and queen size beds were American sized so definitely larger than the standard uk queen/double bed . Meticulous turn down service and lovely toiletries . Definitely love this chain of hotels !
Stayed 2 nights in May 2025