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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Exterior
Exterior
Indoor pool, pool loungers
1 bedroom, desk, blackout curtains, iron/ironing board
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Breakfast available

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

7.2 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Rochester - University Area by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1002)
The price is NZ$348
for 1 room
includes taxes & fees
18 Jul - 19 Jul
Holiday Inn Express Rochester - University Area by IHG

About the area

Rochester

When you stay at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG in Rochester, you'll be in the business district, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5 mi (8.1 km) from Strong and 14.9 mi (23.9 km) from Lake Ontario.

What's nearby

  • Monroe Community College - 14 min walk - 1.3 km
  • Marketplace Mall - 15 min walk - 1.3 km
  • University of Rochester - 6 min drive - 5.4 km
  • Strong Memorial Hospital - 6 min drive - 5.4 km
  • Rochester Institute of Technology - 7 min drive - 7.6 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Hotel in Rochester with a fitness center and a 24-hour front desk
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 37-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a ballroom.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 139 out of 1000 reviews
Rating 4 - Poor. 66 out of 1000 reviews
Rating 2 - Terrible. 62 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mehedi

Travelled with family
Disliked: Amenities
Instead of two queens size bed, I got one king bed only. I’m pretty upset. I’d never comeback here.
Stayed 1 night in Apr 2025

8/10 Good

Kerrisha

Disliked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

eric

Stayed 2 nights in Mar 2025

4/10 Poor

Chery

Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Disliked: Property conditions & facilities
As an ex professional home cleaner and ex travel agent, i just cannot believe what people consider, clean. There were stains all over the room. Thank goodness not on the bed, otherwise would have left. The walls, floors, bathtub. Peeling wallpaper. Stains /dried spilled drink on nightstand. However, the heat worked quite nice, brrakfast was decent and friendly staff O
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Besides not having any washcloths in my room when I checked in the stay was good
Stayed 2 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort

Poor entrance

The entrance to the hotel is difficult to get to coming from the west. I tried to go through the plaza but there was no other entrance. Other than that, it was a one night stay to visit daughter. It was close to RIT. My son also left a dress shirt in closet. We never received a call about it.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Mar 2025

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
The pool was absolutely freezing and disgusting, cloudy water, floaters all in the pool and particles sticking to the walls, pool light completely out of the wall. Zero towels. Tiny rooms. Too many better options around to try this one again.
Stayed 1 night in Mar 2025

2/10 Terrible

Vanessa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately my stay was far from satisfactory. The check-in process was slow, person at front desk was not friendly. The hotel has clearly not been maintained, the shower head and handle on shower was broken, the bed and pillows were very uncomfortable, the ac in the bedroom did not work only ran every hour making it impossible to sleep. Additionally the walls were very thin so all you heard was talking and movement coming from the other rooms all night. The reviews are very misleading, we ending up leaving a day early, we could not fathom staying another night at this hotel. Save your money and look elsewhere.
Stayed 2 nights in Mar 2025

2/10 Terrible

Rebecca

Travelled with group
Disliked: Staff & service, amenities
Went to check in and room wasn’t ready. Sat in the lobby for an hour and went I went to see if room was ready there was 8 people waiting in line and their rooms weren’t ready either. They also only had 1 person checking people in. When someone asked if there was a manager they could talk to they were told he was in a meeting. I call BS at 345 on a Saturday. All the lady saying was she was sorry and they were short housekeepers. And she didn’t know what rooms were clean or not because she didnt know when they update the system. We drive almost 7 hours to get to the hotel only to wait over an hour to check in. Also the pool was closed due to someone ( an employee) broke a light when filling the pool so they had to drain it, clean it and then refill. When I got to my room the refrigerator was t working. I called the front desk and was asked to hold. I was told someone would come look at it and no one did.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service

Poor Experience

Check-in wasn't available until over an hour after specified time. My credit card was charged the morning of my stay, literally hours before check-in. Housekeeping walked into our room as we were unpacking, unaware that the room had been assigned. Pool wasn't available to use.
Stayed 1 night in Mar 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Craig

Travelled with family, Business traveller
Liked: Amenities
Very pleased with our stay. We switched from our “regular” hotel in this area, but this is our new one!
Stayed 4 nights in Mar 2025

6/10 Okay

JENNIFER

Liked: Cleanliness
Disliked: Staff & service
The hotel was decent. The room was nice, but our room was right next to the pool and it was loud. Try not to get room right there. The breakfast was good. Hotel staff good during stay. Security deposit at this hotel does not come off at checkout like most hotels do. Just contacted hotel to inquire and staff member was not the friendliest.
Stayed 1 night in Mar 2025

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place
Stayed 1 night in Mar 2025

2/10 Terrible

Ashaya

Stayed 2 nights in Mar 2025

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by my stay here. The place was clean and standard BUT the pool was big and warm with plenty of towels and seating. The breakfast buffet was fresh with lots of choices like eggs, French toast, bacon, yogurt bar with fresh fruit, and much more. It was close to all the shopping and restaurants. Would definitely stay here again.
Stayed 1 night in Mar 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Mar 2025

4/10 Poor

Dayron

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old I took my family to that hotel thinking it is good since it has 4 stars supposedly but it is not at all a 4 star, starting that the first room they gave me had the smell of cigar and supposedly it is smoke free and then the second room the air did not work and then the third room again smelled of cigar. The breakfast every day was cold and the cleaning horrible since the bathroom had hairs on the wall of other previous people. Very bad experience.
Stayed 4 nights in Mar 2025

10/10 Excellent

Marc

Stayed 1 night in Feb 2025

10/10 Excellent

Gurjot Singh

Stayed 1 night in Mar 2025

8/10 Good

Ching Man

Travelled with family
Liked: Amenities, property conditions & facilities
Close the restaurants, Walmart and Target. Front desk staffs are friendly. Breakfast is not so good of experience.
Stayed 1 night in Mar 2025

8/10 Good

Ojistoh

Stayed 1 night in Feb 2025