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Kempinski Palace Cairo

5.0 star property

Photo gallery for Kempinski Palace Cairo

Property amenity
Lobby
Lobby
8 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Eastern Ring Road, First Settlement, New Cairo, 11477
  • Place, KidZania Cairo
    ‪4 min drive‬
  • Place, Cairo Festival City Mall
    ‪5 min drive‬
  • Place, Downtown Katameya
    ‪7 min drive‬
  • Airport, Cairo (CAI-Cairo Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Club lounge access, City View (Palace Suite)

Superior Suite, 1 Bedroom, Club lounge access, City View (Palace Suite)

Superior Suite, 1 Bedroom, Club lounge access, City View (Palace Suite)

  • City view
  • 119 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Club lounge access, City View (Maxim Suite)

Junior Suite, 1 Bedroom, Club lounge access, City View (Maxim Suite)

Junior Suite, 1 Bedroom, Club lounge access, City View (Maxim Suite)

  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
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About the area

New Cairo

Located in New Cairo, Kempinski Palace Cairo is in the business district, within a 15-minute drive of Cairo Festival City Mall and Citystars Heliopolis. .This family-friendly hotel is 13.3 mi (21.5 km) from Egyptian Museum and 23.4 mi (37.7 km) from Giza Pyramid Complex.

What's nearby

  • KidZania Cairo - 4 min drive - 4.6 km
  • Cairo Festival City Mall - 5 min drive - 4.6 km
  • Downtown Katameya - 7 min drive - 7.2 km
  • Al Manara International Conferences Center - 8 min drive - 7.6 km
  • Egypt International Exhibitions Center - 8 min drive - 8.4 km

Getting around

  • El-Obour Station - 12 min drive
  • Haroun Station - 12 min drive
  • Cairo Intl. Airport (CAI) - 17 min drive

Restaurants

  • ‪Kazuko - ‬3 min drive
  • ‪Vip Club Lounge - ‬3 min walk
  • ‪JW Marriott Executive Lounge - ‬2 min drive
  • ‪Wadi Degla Terrace - ‬4 min drive
  • ‪Lucca - ‬11 min walk

About this property

Kempinski Palace Cairo

Kempinski Palace Cairo offers 245 air-conditioned accommodations with fireplaces and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. 32-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Resense Spa has 8 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath, a sauna, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 245 individually decorated guestrooms, featuring fireplaces and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at The State, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, express check-out, and dry cleaning/laundry services. Planning an event in New Cairo? This hotel has facilities measuring 43056 square feet (4000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The State - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Lucca - Overlooking the pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bab Al Qasr - This restaurant specializes in Middle Eastern cuisine and serves dinner only. Open daily.
Yana - This fine-dining restaurant specializes in Thai cuisine and serves lunch only. Open select days.
Romanov - This steakhouse specializes in Eastern European cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 4.50 per night)
  • Secured, covered valet parking on site (USD 5 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 to 35 for adults and USD 9 to 17.50 for children
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bab Al Qasr
  • Lucca
  • Romanov
  • The State
  • Yana

Things to do

  • 24-hour health club
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (43,056 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • No lift (single-level property)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Fireplace
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 1 2026 to March 20 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 45.0 per stay

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 to 35 for adults, and USD 9 to 17.5 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Covered self parking fee: USD 4.5 per night (in/out privileges)
  • Covered valet parking fee: USD 5 per day (in/out privileges)
  • Rollaway bed fee: USD 45.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food is not permitted on the premises.
Children under 21 years old are allowed in the heated indoor pool from 9 AM to noon and must be accompanied by an adult.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Royal Maxim Palace Kempinski Cairo Hotel New Cairo City
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Cairo New Cairo City
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Hotel
Royal Maxim Palace Kempinski
Hotel Royal Maxim Palace Kempinski Cairo New Cairo
New Cairo Royal Maxim Palace Kempinski Cairo Hotel
Hotel Royal Maxim Palace Kempinski Cairo
Royal Maxim Palace Kempinski Cairo New Cairo
Royal Maxim Kempinski Cairo
Royal Maxim Kempinski Cairo
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Cairo New Cairo
Royal Maxim Palace Kempinski Cairo Hotel New Cairo

Kempinski Palace Cairo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 278 reviews
Rating 8 - Good. 60 out of 278 reviews
Rating 6 - Okay. 31 out of 278 reviews
Rating 4 - Poor. 14 out of 278 reviews
Rating 2 - Terrible. 13 out of 278 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Oluwasegun

Stayed 2 nights in Dec 2025

10/10 Excellent

Fatma, Amman

Stayed 2 nights in Dec 2025

2/10 Terrible

Kathryn

Stayed 4 nights in Nov 2025

10/10 Excellent

Tarek, LaSalle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this property wild I was there!
Stayed 3 nights in Nov 2025

10/10 Excellent

Adrian

Stayed 2 nights in Nov 2025

6/10 Okay

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
🔌 plugs
Stayed 2 nights in Nov 2025

10/10 Excellent

RAMI

Stayed 8 nights in Nov 2025

10/10 Excellent

Nagla

Stayed 4 nights in Oct 2025

10/10 Excellent

Catherine

Stayed 1 night in Oct 2025

10/10 Excellent

RESUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent reception clean spacious rooms delicisous breakfast
Stayed 5 nights in Oct 2025

10/10 Excellent

RESUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Reception Staff, Great Rooms, Clean, Spacious, Many Amenities
Stayed 3 nights in Oct 2025

10/10 Excellent

Shailen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing, particularly the ladies in red (special recognition for Eman).
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING STAY

WOW!!!!! This hotel is a five star experience. It was absolutely wonderful. The breakfast buffet was insane. So many different selections. Staff was so attentive the hotels absolutely gorgeous and the rooms so beautiful. I have nothing bad to say about this hotel!!!! it was taught large at such a great price.
Stayed 1 night in Aug 2025

8/10 Good

Madian, springfield gardens

Stayed 1 night in Jul 2025

6/10 Okay

Mohamed

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

abdelmumen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Faisal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel for a relaxing getaway, but unfortunately, the experience was disappointing. The rooms were not clean upon arrival, and when I requested an upgrade, I was told it would come at an additional cost. Each room was located in a separate building, which was very inconvenient for us as a family wanting to stay close together. The rooms were extremely small and cramped. In one of the rooms, the TV wasn’t working, and it took the staff nearly an hour to fix it — constantly going in and out, which disrupted our time. Additionally, one of the rooms didn’t even have a mirror, except for the one in the bathroom — which was quite inconvenient. Overall, the stay did not meet expectations, and I wouldn’t recommend it for families looking for comfort and relaxation.
Stayed 1 night in Jul 2025

10/10 Excellent

resul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marawan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at this property and I absolutely love it. Service is amazing and staff is wonderful . Property is clean rooms are comfortable and spacious delicious coffee in room as well. The manager at breakfast was awesome he was so accommodating and professional
Stayed 3 nights in Jun 2025

10/10 Excellent

Shailen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent luxury hotel. Made very special by the ladies in red, Eman, Marciela and Latifa. Lots of small touches that were greatly appreciated.
Stayed 2 nights in May 2025

10/10 Excellent

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived at Royal Maxim Palace Kapinski until we left 6 days later we were treated like family. The concierge arranged our lost baggage to be delivered to the hotel and helped us plan a Nile dinner cruise. The restaurants, particularly Lucca, have 5 star menus. The spa experience was one of the better ones I have had and prices were reasonable. The staff on the whole goes out of their way to make sure every aspect of your stay is top rate. No complaints.
Stayed 6 nights in May 2025

8/10 Good

Hujefa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not appreciate the work that was going on on the premises
Stayed 1 night in May 2025

10/10 Excellent

Medhat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Irfaan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mohamed

Stayed 5 nights in Apr 2025