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We stayed again. Half board which was great.

Fabulous hotel, staff were very helpful and friendly. The hotel is very clean and new and fresh. We had a premium room which gave a lot of extra space. Loved the rooftop bar with great views. Location for the old town excellent And we Would definitely stay again.

Clean great breakfast lovely staff

We arrived quite late to check in for our room, but the check-in process was smooth. The young gentleman who was on reception was extremely helpful and gave us lots of information about Alicante and provided us with a map with useful tips of places to eat and drink. He also informed us that we could extend our room on the last day if we needed a late checkout. The room was very clean and the beds were extremely comfortable. The small terrace area outside our room was lovely to sit on in the evening. When it came to the date of our checkout I went to reception and spoke to a member of staff who explained that if we required our room until 6 pm we would be charged for an entire night stay which we were not told on our arrival I asked if there were showers. We could use later in the evening and the gentleman told me there was but upon returning to the hotel another gentleman on reception didn’t speak much English and did not understand the require requirement for a shower. We found out that there was no shower area and no towels to enable us to have a shower before we left the hotel. This is the only disappointing thing I found San Juan is a lovely area. The beach is beautiful and the walk down past the beach is lovely in the evening.

So we booked online room only. The hotel itself is lovely very clean and well maintained and the room was suitable for our 3 night stay. The room had twin beds, shower, toilet, safe, TV, fridge and kettle and a very small balcony not big enough to sit in. The view isnt good you basically look out onto an alley (see photo) with a poor sea view. Towels were chabged every day and needs made up etc. Check in was easy. The lady on the desk did her best to upsell to us. This is where there is a big negative for the hotel. The lady upselled us breakfast saying it was usually €9.50 but on offer at €8 per person and promised English bacon and sausage etc. We paid and looked forward to it. However the breakfast was diabolical. It was served 7 til 11 we went at 10. Nothing left cereals run out, dry bread, coffee machine broken and the sausages well they were disgusting. No bacon. Everything was stone cold too. Went second day at 8.30am and no different it was not worth the money place next door does full engkish for less than €6. So don't get breakfast. Other than that the hotel is lovely and what is needed forna short stay.

I stayed at the Gran Bali hotel to attend The Alocubano Salsa event, that was being held there. The hotel was good, my room was a twin which i was unsure about on arrival as the room was very warm. Once the aircon was adjusted i enjoyed my stay. My room was clean and very spacious being the end room i also had huge window space and amazing views. The staff were helpful, i had asked the reception to send maintenance to investigate a bird noises i thought were in aircon unit. The engineer came to the room within an hour. I had booked a full board stay, the food was adequate, some nights better than others. There always plenty to eat, and a fair amount of choice if youre vegetarian or a meat eater. Im not vegan so im not sure if that was good. The hotel was big, the lifts were always in use but slow cause the amount of ppl staying.