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Convenience

Very friendly and helpful staff. Located close to the city and airport. WiFi a little slow at times but generally okay.

Very helpful and knowledgeable stafg

Checked in eight hours early because of our arrival time. Happy to pay for an additional day. The hotel had no record of our reservation. The first response we were told we were scammed and would have to pay. Checked in a room 300 and then put us in room 301 with broken window latches and then moved us to 303. The final room was fine but there definition of deluxe should be changed to standard. The power went out and they had a back up generator but we were told we had to pay 300 peso a day to pay hotel for power. The breakfast was very good. The breakfast ladies were very kind. Front desk need more training except for the new guy he went out of the way to provide service. The security that greeted us in the beginning helped us with our luggage entering and leaving. He made arrangements to have transportation throughout our stay!! So thankful! The information and services online do not match up with what they actually provide.