2/10 Terrible
Regina
Travelled with group
2 May 2025
Disliked: Cleanliness, amenities
So I went to this property for four nights and every day I called for a housekeeping they did not give me any type of housekeeping. I booked through Expedia, but I paid at the property so I asked for at least one night refund. Expedia claims that they reached out to the hoteland could not get anyone. The service was horrible. Nobody spoke English. Nobody had any translators. I get it a Third World country but having to call for housekeeping over and over and over again and still not receiving it barely able to receive fresh towels. It was a horrible experience book with the Marriott or the Hilton. Those are much better choices, though that’s where my friends went so needless to say, I’ll be reaching out to my bank for at least one night’s refund
Regina
Stayed 4 nights in Apr 2025