6/10 Okay
ADEL
Travelled with family
28 Oct 2025
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
I would like to share my feedback based on my experience during my recent stay at your hotel. As someone who regularly deals with hotels, I was disappointed by both the room condition and the attitude of some front desk staff.
Unfortunately, the room I was given had several issues — the TV did not work, the air conditioning was very noisy, and the toilet was not functioning properly. I reached out to the reception multiple times to request maintenance, but the response and no effective solution was provided.
I also wish to express my concern that the treatment I received seemed influenced by bias. In my opinion, some staff members may show discriminatory behavior toward certain guests — particularly westerners who are not white — assuming that they will not complain or cause problems. This perception is deeply unfair, and it negatively affects the hotel’s reputation and guests’ comfort.
I had chosen your hotel again because of a positive past experience, but this visit was disappointing. I hope you will look into this matter seriously and ensure that your staff treat all guests with equal respect and professionalism.
ADEL
Stayed 2 nights in Oct 2025