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Beach Palace - All Inclusive

4.0 star property

Photo gallery for Beach Palace - All Inclusive

Waterslide
View from room
View from room
5 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Gaviota Azul Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Deluxe Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Superior Deluxe Lagoon View

  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

1 bedroom, premium bedding, down duvets, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

1 bedroom, premium bedding, down duvets, free minibar

Superior Deluxe Lagoon View - Kids & Teens Free

  • 41 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

  • 82 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2742)
The price is NZ$1,095
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Beach Palace - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 1.9 mi (3.1 km) from Gaviota Azul Beach.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 5 min drive - 2.9 km
  • Cancun Convention Center - 6 min drive - 3.2 km
  • Gaviota Azul Beach - 7 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace - All Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 287 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 3 hot tubs, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Tequila, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Wok / Agra - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Smokehouse - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 626 out of 1147 reviews
Rating 8 - Good. 279 out of 1147 reviews
Rating 6 - Okay. 132 out of 1147 reviews
Rating 4 - Poor. 68 out of 1147 reviews
Rating 2 - Terrible. 42 out of 1147 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANETTA, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

2/10 Terrible

Michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I haven't gotten any good sleep at all. The mattress was all extremely soft and my back was aching the whole time. I told the staff this and the staff told me to talk to their PR department... I even asked whether they could provide some beach chair coushions as they would be better than sleeping on the bed, and they didn't make any efforts to correct the situation for me. Out of 20 years of staying at various hotels, the bed at this hotel was the worst...
Stayed 5 nights in Mar 2025

10/10 Excellent

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time ever going to Cancun and staying at this hotel. We went to celebrate my daughter’s 16th birthday and upgraded our room. I was not expecting the room they gave us! Center of the hotel with and OMG view. I will definitely be booking with them again. 10/10 all around for everything. Amazing!
Stayed 3 nights in Mar 2025

4/10 Poor

Priyadarshini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had 700 points earned due to vip pass, but were restricted to not use all in spa, none of the excursions accepted points, barely anything is possible in gift shop. So what’s the use of points? We had wasted 400 points unused. Not at all helpful!
Stayed 4 nights in Mar 2025

2/10 Terrible

jonathan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was the worse property we vacationed. Building is very worn down. Jacuzzi had yellow water coming out and was dirty. Toilet was broken and had to call to get it fixed.. When guests close their doors you can hear loud banging sound all the time. Shampoo and conditioner dispensers also broken so they gave us those mini ones to use. You can not book dinner because it's always fully booked in the system although the restaurant is empty but workers are not even trained to accomadate you. Restaurants says close at 11om but not even 1030pm and they alreqdy tell you they are close. Room service was very bad. Every time we ask somethig it would take hours if it will even arrive because a couple times it never came. I never had a more disapponting vacation stay than this. I caution anybody considerong on staying here.
Stayed 4 nights in Mar 2025

8/10 Good

Efrain Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Sunilkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay well come back!
Stayed 5 nights in Mar 2025

10/10 Excellent

joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wait staff were amazing. The beach at this resort is the best! Food was decent for all inclusive. The steak house was amazing! Front desk was not very helpful when we wanted to add an additional day but we got through it.
Stayed 1 night in Mar 2025

8/10 Good

ELEONORA, LONDON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach Palace needs some updating(plumbing taps etc) and more facilities for the younger aged. The sports bar with the pool tables and dart games was very small in size and at 10 pm. was closed off to adults so the older teens had nothing to do.Front lobby entry had very limited space to sit ; thru out the whole resort there wasn't a family friendly area to sit( other than restaurants to eat) and play board games/cards.The beach area was smaller than what I am used to and with a large family , very hard to get loungers. The beach volleyball area took up a lot of loungers and right in the middle of the small beach area..frustrating when the volleyball smacks the loungers and sunbathers. The plus was that the staff are all helpful happy people and very patient with younger kids in the restaurants.
Stayed 7 nights in Mar 2025

10/10 Excellent

Valdomar

Stayed 7 nights in Mar 2025

8/10 Good

Ngoc, Pennsauken

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mailyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Brandol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the place would go back again !
Stayed 5 nights in Mar 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness
The property was fine. Very family friendly. It is dated in areas. They did run out if towels at the pool in the evening. Get them early! We also had an issue with our remote not working which was never resolved and reported 3 times. Our ala carte dinner at Tavola took a very long time. Overall it was a fine stay for an family. My husband really enjoyed the spa. I really enjoyed the coffee shop. All staff were very friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Ricardo

Stayed 3 nights in Mar 2025

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was wonderful. Great beach and the staff go above and beyond to make your stay memorable. Food was excellent. Lots of activities for guests that were included. The only drawback is the adjacent hotels that are abandoned. (didn't survive the pandemic?) Other than that we were impressed with the level of service and the friendliness of the staff.
Stayed 6 nights in Mar 2025

6/10 Okay

Paulina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Nooshin Khatibzadeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean overall. The food was good. Very friendly staff and good service. We enjoyed our stay and will go back again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Robert, Windham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and property- thank you!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sulabh

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing, the staff and service made our stay extra memorable. The best feature about the resort was its size making everything accesible within arm's distance and also giving beautiful view from both the directions. I am happy that we choose this property over other wider known options.
Stayed 5 nights in Feb 2025

10/10 Excellent

Diane J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect for a relaxing get away,
Stayed 6 nights in Feb 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Desperately in need of renovation. Could not look around our room or the property without seeing damaged floors, walls etc. Resort credits are a scam and can only be used for a few things (like a $700 USD couples massage). Very disappointed to see swimming with dolphins being offered in 2025 as it is absolutely inhumane. Do better Palace Resorts! Upon check out we were told there was a $61 USD charge to our room for cigarettes (we don’t smoke) and a hand bag (we didn’t purchase). Lots of arguing, proving signatures and bracelet ID’s. Won’t be going back knowing people can just charge crap to your room and foot you with the bill. I will be checking my credit card to make sure we aren’t charged.
Stayed 6 nights in Mar 2025